At a Glance
- Tasks: Manage customer enquiries and ensure smooth delivery operations in a fast-paced environment.
- Company: Davies Express, a rapidly growing logistics company based in Crosby.
- Benefits: Full training provided, supportive team, and opportunities for career growth.
- Other info: Be part of an ambitious company that values your ideas and initiative.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Strong organisational skills, excellent communication, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
A growing local logistics company based in Crosby is looking for a Customer Service Manager to join their expanding team. Davies Express Ltd, a rapidly growing Liverpool based logistics and same day delivery provider, supports businesses across the North West and throughout the UK. The company specialises in same day courier, next day delivery and freight solutions, helping businesses move goods quickly and reliably when timing matters most.
As the company continues to expand, they are now looking for an organised, proactive and solutions focused Customer Service Manager to help ensure operations run smoothly while delivering exceptional customer service. This role sits at the heart of the business, acting as the key link between customers, drivers, operations and the leadership team.
The Role
This is a fast paced position where no two days are the same. The successful candidate will manage customer enquiries, delivery bookings and operational queries while maintaining a high standard of service. You will also play an important role in keeping internal systems organised, resolving delivery issues quickly and helping the business maintain strong relationships with its customers.
Key Responsibilities
- Managing day to day customer enquiries and delivery bookings
- Communicating with drivers and operations teams to ensure smooth deliveries
- Handling customer queries, updates and issue resolution
- Preparing quotes and supporting the sales team with customer requests
- Ensuring proof of deliveries and documentation are accurately recorded
- Maintaining organised internal systems and job records
- Overseeing invoicing to clients with the correct booking details and payment terms
- Identifying opportunities to improve processes and customer experience
- Supporting the wider team in a busy logistics environment
What They’re Looking For
- Highly organised with strong attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Excellent communication skills with a strong customer focus
- Calm and solutions focused under pressure
- Strong IT skills and confidence using digital systems
- Flexible attitude and willingness to learn new processes
Desirable (but not essential)
- Experience in logistics, courier or transport industries
- Experience using CRM or operational systems
- Quoting or customer account management experience
Full training will be provided for the right candidate.
Why Join Davies Express?
Davies Express is an independent logistics company with big ambitions. This role offers the opportunity to become a key part of a business that is expanding quickly and investing in its systems, people and operations. You will be joining a supportive team where your ideas and initiative will be valued.
Crosby based Logistics company looking for a Customer Service Manager employer: Sefton Bubble
Davies Express Ltd is an excellent employer for those seeking a dynamic and rewarding role in the logistics sector. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to contribute to a rapidly expanding company that values your ideas and initiative. Located in Crosby, this role offers a unique chance to be at the heart of operations, ensuring exceptional customer service while working alongside a dedicated team in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Crosby based Logistics company looking for a Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those connected to Davies Express. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Davies Express, their services, and their values. Show them you’re not just another candidate but someone who genuinely wants to be part of their growing team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Manager, you'll need to shine in this area. Role-play common scenarios you might face in the job, so you can demonstrate your calm and solutions-focused approach during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Crosby based Logistics company looking for a Customer Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your organisational skills, attention to detail, and any relevant experience in logistics or customer service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for Davies Express. Share specific examples of how you've handled customer enquiries or resolved issues in the past, showing off your proactive and solutions-focused approach.
Show Off Your Communication Skills:Since this role is all about communication, make sure your application showcases your ability to convey information clearly and effectively. Whether it’s in your CV or cover letter, let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sefton Bubble
✨Know the Company Inside Out
Before your interview, take some time to research Davies Express Ltd. Understand their services, values, and recent developments in the logistics industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Customer Service Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. Highlighting these skills will demonstrate that you can thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions, showing that you can maintain strong relationships with customers and team members alike.
✨Be Solutions-Focused
Davies Express is looking for someone who can handle pressure and find solutions quickly. Prepare to discuss scenarios where you’ve turned challenges into opportunities. This will illustrate your proactive approach and ability to improve processes, which is vital for the role.
