At a Glance
- Tasks: Manage customer enquiries and ensure smooth delivery operations in a fast-paced environment.
- Company: Join Davies Express, a rapidly growing logistics company with big ambitions.
- Benefits: Full training provided, supportive team, and opportunities for career growth.
- Other info: Experience in logistics is a plus, but not essential; we value your willingness to learn.
- Why this job: Be a key player in a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Strong organisational skills, excellent communication, and a customer-focused attitude.
The predicted salary is between 27000 - 33000 £ per year.
A growing local logistics company based in Crosby is looking for a Customer Service Manager to join their expanding team. Davies Express Ltd, a rapidly growing Liverpool based logistics and same day delivery provider, supports businesses across the North West and throughout the UK. The company specialises in same day courier, next day delivery and freight solutions, helping businesses move goods quickly and reliably when timing matters most.
As the company continues to expand, they are now looking for an organised, proactive and solutions focused Customer Service Manager to help ensure operations run smoothly while delivering exceptional customer service. This role sits at the heart of the business, acting as the key link between customers, drivers, operations and the leadership team.
The Role
This is a fast paced position where no two days are the same. The successful candidate will manage customer enquiries, delivery bookings and operational queries while maintaining a high standard of service. You will also play an important role in keeping internal systems organised, resolving delivery issues quickly and helping the business maintain strong relationships with its customers.
Key Responsibilities
- Managing day to day customer enquiries and delivery bookings
- Communicating with drivers and operations teams to ensure smooth deliveries
- Handling customer queries, updates and issue resolution
- Preparing quotes and supporting the sales team with customer requests
- Ensuring proof of deliveries and documentation are accurately recorded
- Maintaining organised internal systems and job records
- Overseeing invoicing to clients with the correct booking details and payment terms
- Identifying opportunities to improve processes and customer experience
- Supporting the wider team in a busy logistics environment
What They’re Looking For
- Highly organised with strong attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Excellent communication skills with a strong customer focus
- Calm and solutions focused under pressure
- Strong IT skills and confidence using digital systems
- Flexible attitude and willingness to learn new processes
Desirable (but not essential)
- Experience in logistics, courier or transport industries
- Experience using CRM or operational systems
- Quoting or customer account management experience
Full training will be provided for the right candidate.
Why Join Davies Express?
Davies Express is an independent logistics company with big ambitions. This role offers the opportunity to become a key part of a business that is expanding quickly and investing in its systems, people and operations. You will be joining a supportive team where your ideas and initiative will be valued.
Crosby based Logistics company looking for a Customer Service Manager employer: Sefton Bubble
KFC Crosby is an exceptional employer that values passion, teamwork, and a fun work culture, making it an ideal place for both newcomers and seasoned professionals. Located in a prime spot on Liverpool Road, the restaurant offers employees the chance to grow within a supportive environment while serving up delicious food and creating memorable experiences for customers. With opportunities for leadership and personal development, joining the Colonel's crew means being part of a vibrant community dedicated to doing things the right way.
StudySmarter Expert Advice🤫
We think this is how you could land Crosby based Logistics company looking for a Customer Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sefton Bubble. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sefton Bubble before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Crosby based Logistics company looking for a Customer Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sefton Bubble:Your cover letter is your chance to shine! Tell us why you want to work at Sefton Bubble specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sefton Bubble!
How to prepare for a job interview at Sefton Bubble
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
