Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure reliability of critical applications and manage production incidents effectively.
- Company: Join SEFE, a leading international energy company focused on securing gas supply and driving decarbonization.
- Benefits: Enjoy a competitive salary, hybrid work model, 25 days holiday, and comprehensive wellness benefits.
- Why this job: Be part of a mission-driven team shaping a sustainable future in the energy sector.
- Qualifications: University degree in IT or related field with experience in application support and incident management.
- Other info: Opportunities for career growth and a diverse, inclusive work environment.
The predicted salary is between 42000 - 84000 £ per year.
As the Senior Application Support Manager, you will play a pivotal role in ensuring the reliability and effectiveness of our critical applications.
IN SHORT
You will be responsible for conducting relevant scheduled checks for all critical applications and providing comprehensive status summary reports to IT leadership and third-line teams. You’ll build and nurture day-to-day working relationships with the business community to continuously enhance the services offered by the support function.
WHAT YOU WILL DO
Your responsibilities will include service request fulfilment, including collaborating with business stakeholders to clarify requirements and ensuring timely completion on relevant applications. You’ll take charge of managing production incidents, demonstrating complete ownership until incident closure. This involves providing regular updates on issues and collaborating with relevant support teams to minimise downtime and disruption. You will also:
- Deploy application code on all the production and pre-production environments across the various applications based on the release schedule.
- Contribute to the team knowledge management repository across our suite of applications ensuring all the operational, application support handover and process documents are maintained up to date.
- Provide business users with troubleshooting, guidance, and potential workarounds.
- Provide expert (Level 2) support across the application stack in line with best practice.
- Responsible for all communication related to incidents once passed to 2nd/3rd line.
WHAT YOU WILL BRING
The ideal candidate should possess a university degree in Science/Computer Science or a relevant technical IT degree or diploma, coupled with some demonstrable professional expertise in the area of Application Support and 1st/2nd line support and delivery.
- Experience working with 3rd party/vendors to support end-to-end application operations.
- Ability to build productive relationships with business teams of the application user base.
- Experience in managing incidents within an ITIL framework.
- A strong affinity for business processes, particularly in Trading or other support functions.
- Proficiency in MS Project, MS Word, Excel, PowerPoint, and enthusiasm in dealing with complex trading landscapes.
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power.
OUR BENEFITS
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. In return, we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle, and wellness benefits with the flexibility to follow a hybrid working model.
- Bonus earning potential
- Non-contributory pension with 10% employer contribution
- 25 days holiday plus bank holidays and volunteering days
- Buy/sell holidays
- Life assurance
- Medical and dental insurance (family cover)
- Range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.
#J-18808-Ljbffr
Senior Application Support Engineer (FO) employer: SEFE Marketing & Trading Ltd
Contact Detail:
SEFE Marketing & Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer (FO)
✨Tip Number 1
Familiarize yourself with ITIL frameworks, as this role heavily involves incident management within that structure. Understanding the principles of ITIL will not only help you in managing incidents effectively but also demonstrate your commitment to best practices in application support.
✨Tip Number 2
Build relationships with business stakeholders before applying. Networking with professionals in the industry can provide insights into the company culture and specific challenges they face, which you can address in your discussions during the interview process.
✨Tip Number 3
Showcase your experience with application deployment and troubleshooting in your conversations. Be prepared to discuss specific examples where you've successfully managed production incidents or improved application reliability, as these are key responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in application support and trading environments. Being knowledgeable about current technologies and methodologies will not only enhance your expertise but also position you as a valuable candidate who can contribute to the company's goals.
We think you need these skills to ace Senior Application Support Engineer (FO)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Application Support Engineer position. Understand the key responsibilities and required skills, such as managing production incidents and collaborating with business stakeholders.
Tailor Your CV: Customize your CV to highlight relevant experience in application support, incident management, and working within an ITIL framework. Emphasize any experience you have with trading or similar business processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the energy sector. Mention specific examples of how you've successfully managed incidents or improved application reliability in previous positions.
Highlight Technical Skills: In your application, be sure to mention your proficiency in tools like MS Project, Excel, and PowerPoint. If you have experience with specific applications or technologies relevant to the role, include those as well.
How to prepare for a job interview at SEFE Marketing & Trading Ltd
✨Understand the Application Support Landscape
Familiarize yourself with the critical applications that SEFE uses and their importance in the energy sector. Be prepared to discuss how you can ensure their reliability and effectiveness, as this will demonstrate your understanding of the role.
✨Showcase Your Incident Management Skills
Prepare examples from your past experiences where you successfully managed production incidents. Highlight your ability to take ownership and provide regular updates, as this is crucial for the role.
✨Build Relationships with Business Stakeholders
Think about how you have previously collaborated with business teams to clarify requirements and enhance services. Be ready to share specific instances where your relationship-building skills made a difference.
✨Demonstrate Your Technical Proficiency
Be prepared to discuss your experience with application support tools and methodologies, particularly within an ITIL framework. Mention your proficiency in MS Project, Excel, and other relevant software, as this will show your technical readiness for the position.
