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- Tasks: Enhance customer experiences by managing inquiries through calls and emails.
- Company: Leading energy company in Manchester with a focus on customer service.
- Benefits: Competitive salary, hybrid working options, pension plan, and health insurance.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and a customer-centric mindset.
- Other info: Entry-level role with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading energy company in Manchester is seeking a Customer Service Advisor to enhance customer experiences and resolve inquiries. This entry-level role involves managing customer communications through calls and emails, ensuring high-quality service, and focusing on problem-solving in a fast-paced environment.
Candidates should possess excellent communication skills and a customer-centric mindset.
The position offers a competitive salary, hybrid working options, and various employee benefits, including a pension plan and health insurance.
Hybrid Customer Service Advisor (6-Month Contract) in Manchester employer: SEFE Energy UK
Contact Detail:
SEFE Energy UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor (6-Month Contract) in Manchester
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in enhancing customer experiences.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve inquiries quickly. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or what success looks like in this role shows that you’re engaged and ready to contribute to a high-quality service environment.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We want to see your application and get you on board to help us enhance customer experiences together.
We think you need these skills to ace Hybrid Customer Service Advisor (6-Month Contract) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about enhancing customer experiences, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively manage customer inquiries.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Advisor role. Mention any relevant experience or skills that align with problem-solving in a fast-paced environment.
Be Customer-Centric: Remember, this position is all about the customers! In your application, share examples of how you've put customers first in previous roles or experiences. This will show us that you have the right mindset for the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at SEFE Energy UK
✨Know the Company
Before your interview, take some time to research the energy company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how you would handle customer inquiries and resolve issues. This will boost your confidence and help you shine during the actual interview.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Prepare examples from your past experiences where you successfully resolved a problem or enhanced a customer's experience. This will demonstrate your customer-centric mindset.
✨Show Enthusiasm for Problem-Solving
In a fast-paced environment, being proactive is key. During the interview, express your enthusiasm for tackling challenges and finding solutions. Share specific instances where you've successfully navigated difficult situations, as this will highlight your suitability for the role.
