Customer Service Advisor (m/f/d)

Customer Service Advisor (m/f/d) – SEFE Energy UK

Join to apply for the Customer Service Advisor (m/f/d) role at SEFE Energy UK.

Overview

Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go‑to person for our customers, guiding them through their SEFE journey with a customer‑centric approach. From answering inquiries via phone and email to handling complaints, you’ll be part of a team dedicated to delivering fast, efficient, and positive outcomes every time. This position is offered as a 6‑month fixed‑term contract.

What Will You Do

As Customer Services Advisor you will act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale. The key task of this role is to ensure that all activities relating to Customer Services are administered effectively and efficiently, with a focus on first contact resolution. The role requires you to work in a fast‑paced environment, handling a high number of calls and emails on a daily basis. Additionally, you will be expected to analyse customer data such as meter readings or billing data at a high level and use that information to resolve more complex queries.

What Will You Bring

• Customer‑centric mindset: You love going above and beyond to make sure customers have an outstanding experience every time.
• Excellent communication skills: Whether it’s talking with our customers on the phone or sending emails, you can get your message across with clarity and confidence.
• Quick thinking: You have the ability to make quick decisions and effectively solve problems.
• Positivity & adaptability: You’ve got a can‑do attitude and thrive in a fast‑paced environment.
• Team spirit: You’re all about collaboration and working together to create a seamless customer experience.
• Attention to detail: You have the ability to multitask efficiently.
• Tech‑savvy: Proficient with CRM systems? Fantastic! If not, you bring the drive and eagerness to learn.
• Results‑driven: You’re all about exceeding our customer satisfaction goal.

About Us

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future. SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades‑long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our Benefits

• Competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits
• Hybrid working model flexibility
• Bonus earning potential
• Non‑contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• Buy/sell holidays
• Life assurance, medical and dental insurance (family cover)
• Range of optional flexible benefits

Job Details

• Seniority level: Entry level
• Employment type: ContractJob function: General Business, Administrative, and Customer Service
• Industries: Utilities