At a Glance
- Tasks: Create exceptional customer experiences and resolve inquiries with a friendly approach.
- Company: Join SEFE, a leading international energy company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, hybrid working model, 25 days holiday, and comprehensive wellness benefits.
- Other info: Dynamic team environment with opportunities for career growth and skill development.
- Why this job: Make a real impact by helping customers and shaping a sustainable energy future.
- Qualifications: Customer-centric mindset, excellent communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go-to person for our customers, guiding them through their SEFE journey with a customer‑centric approach. From answering inquiries via phone and email to handling complaints, you’ll be part of a team dedicated to delivering fast, efficient, and positive outcomes every time. This role is all about making customers feel valued and ensuring they leave each interaction with a smile, embodying SEFE’s values of excellence, individuality, and innovation. We also welcome applications from recent graduates eager to start their careers and develop their skills in a supportive, forward‑thinking environment.
What Will You Do
- Act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale.
- Ensure that all activities relating to Customer Services are administered effectively and efficiently, with a focus on first contact resolution.
- Work in a fast‑paced environment, handling a high number of calls and emails on a daily basis.
- Analyse customer data such as meter readings or billing data at a high level and use that information to resolve more complex queries.
What Will You Bring
- Customer‑centric mindset: You love going above and beyond to make sure customers have an outstanding experience every time.
- Excellent communication skills: Whether it’s talking with our customers on the phone or sending emails, you can get your message across with clarity and confidence.
- Quick thinking: You have the ability to make quick decisions and effectively solve problems.
- Positivity & adaptability: You’ve got a can‑do attitude and thrive in a fast‑paced environment.
- Team spirit: You’re all about collaboration and working together to create seamless customer experiences.
- Attention to detail: You have the ability to multitask efficiently.
- Tech‑Savvy: Proficient with CRM systems? Fantastic! If not, you bring the drive and eagerness to learn.
- Results‑driven: You’re all about exceeding our customer satisfaction goal.
About Us
SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain – from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe’s leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany. Securing energy – now and for the future.
Our Benefits
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution. In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model:
- Bonus earning potential
- Non‑contributory pension with 10% employer contribution
- 25 days holiday plus bank holidays and volunteering days
- Buy / sell holidays
- Life assurance
- Medical and dental insurance (family cover)
- Range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning. Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.
Hybrid Customer Experience Advisor: Fast, Friendly Support in Manchester employer: SEFE Energy Limited
SEFE is an exceptional employer that prioritises creating a supportive and inclusive work environment, perfect for those passionate about delivering outstanding customer experiences. With a commitment to employee growth through comprehensive training and development opportunities, alongside a competitive salary and extensive benefits package, SEFE empowers its team members to thrive in a dynamic, hybrid working model. Join us in shaping a sustainable energy future while enjoying a collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Advisor: Fast, Friendly Support in Manchester
✨Tip Number 1
Get to know SEFE! Research the company’s values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their customer-centric approach.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or via email, being clear and confident is key. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your quick thinking! During interviews, be ready to share examples of how you’ve solved problems on the spot. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing benefits we offer at SEFE.
We think you need these skills to ace Hybrid Customer Experience Advisor: Fast, Friendly Support in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you write your application, let your enthusiasm for creating exceptional customer experiences shine through. We want to see how you embody a customer-centric mindset and how you’ve gone above and beyond in past roles.
Communicate Clearly and Confidently:Your communication skills are key! Make sure your application is clear and concise. Use straightforward language that reflects your ability to convey messages effectively, just like you would with our customers.
Highlight Your Quick Thinking and Problem-Solving Skills:In a fast-paced environment, quick thinking is essential. Share examples in your application where you’ve made swift decisions or solved problems efficiently. This will show us you’re ready for the challenges of the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace our digital tools!
How to prepare for a job interview at SEFE Energy Limited
✨Know the Company Inside Out
Before your interview, take some time to research SEFE and its values. Understand their commitment to customer experience and how they support their clients. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Whether it was resolving a complaint or providing exceptional service, these stories will highlight your customer-centric approach and demonstrate that you embody SEFE's values.
✨Practice Quick Thinking Scenarios
Since the role requires quick decision-making, consider practising common customer service scenarios. Think about how you would handle difficult situations or complex queries. This will help you feel more confident and prepared to showcase your problem-solving skills during the interview.
✨Emphasise Team Spirit and Adaptability
Be ready to discuss how you work well in a team and adapt to fast-paced environments. Share specific instances where collaboration led to positive outcomes. This will resonate with SEFE’s focus on teamwork and creating seamless customer experiences.
