Graduate - Application Support (m/f/d)

Join our Enterprise Solutions team as a Graduate Analyst—support key IT apps, resolve issues, and gain skills in SQL, SAP, Oracle & ServiceNow.

Are you ready to kick-start your career and make a real impact on the dynamic energy landscape? SEFE, one of Europe’s leading energy companies, is offering an exciting graduate opportunity to join our Enterprise Solutions IT team in London. This is a fantastic opportunity for recent graduates to launch their careers in a supportive, inclusive environment. You’ll gain hands-on experience in an international company, build valuable connections, and start shaping a meaningful career in a fast-growing, future-focused industry. From day one, we’ll support you in developing the technical, digital, and professional skills needed to excel in this exciting graduate role.

WHAT YOU WILL DO

• Resolve incidents and service requests in line with agreed policy, process and service level agreements.
• Support master data maintenance activities owned by the Application Support team.
• Gather and structure information about the issue from the requester and escalate to third line support if required.
• Work with external service providers as required.

This is an exciting opportunity for graduates with strong communication skills coupled with a customer-oriented approach, and a desire to work in a fast-paced and changing environment.

WHAT YOU WILL BRING

We’re looking for an ambitious individual who’s on the lookout for an organisation where you can thrive and grow. To be considered, you should have:

• A degree or predicted degree in IT (2:1), together with Three A levels (or equivalent) at grade A* - C or equivalent.
• Minimum of 5 GCSE’s (or equivalent) at grades 4 – 9 including Maths and English.
• The right to work in the UK for the duration of the Graduate Programme.

You will also demonstrate:

• Analytical Thinking – Ability to assess situations, identify key issues, and establish clear decision-making criteria.
• Problem Solving & Initiative – Skilled at evaluating pros and cons, using logical reasoning to guide decisions.
• Planning & Organization – Effectively manages time, prioritizes tasks, tracks progress, and adapts plans as needed.
• Results Orientation – Demonstrates drive and commitment to achieving objectives and completing tasks efficiently.
• Communication – Confidently and clearly communicates both verbally and in writing.
• Collaboration & Teamwork – Actively listens, builds rapport, and works effectively with colleagues.
• Adaptability – Thrives in dynamic environments, demonstrating flexibility and responsiveness to change.
• Resilience – Maintains focus under pressure and quickly recovers from setbacks.
• Technical Proficiency – Background in IT demonstrated by academic qualification.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future. SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany. Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future. Securing energy – now and for the future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution. In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model:

• Bonus earning potential.
• Non-contributory pension with 10% employer contribution.
• 25 days holiday plus bank holidays and volunteering days.
• Buy / sell holidays.
• Life assurance.
• Medical and dental insurance (family cover).
• Range of optional flexible benefits.

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning. The successful candidate will be appointed on a Graduate contract for two years. Selection will take place in early August with a start date of 15 September 2025. Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.