Restart - Employment Adviser (Norwich )

At Seetec, our Employment Advisers play a vital role in helping people overcome barriers, build confidence, develop skills and secure sustainable employment. Whether you already have experience in employability, recruitment, customer service, housing, education, welfare-to-work or support services, we'd love to hear from you.

Key Responsibilities:

• Deliver exceptional customer experiences, ensuring every individual feels supported, engaged and motivated throughout their journey.
• Manage a caseload of customers, using tailored strategies to help them overcome barriers and progress into sustainable employment.
• Work towards and exceed performance targets (KPIs), maintaining a strong focus on outcomes and results.
• Conduct thorough assessments to understand each customer’s circumstances, goals and ambitions, shaping personalised support plans.
• Create and deliver tailored action plans, providing practical job search, interview preparation and employment support.
• Build strong employer and stakeholder relationships, using local labour market knowledge to source opportunities and match customers to the right roles.
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
• To undertake any other duties, as required, appropriate to the post.

Skills and Experience:

• Foundational knowledge of self-employment, with the confidence to offer initial guidance and signposting where needed.
• Confident IT skills, including experience using Microsoft Office and digital tools to support customers effectively.
• Proven ability to thrive in a target-driven environment, with a focus on achieving and exceeding goals.
• Experience delivering high-quality services, consistently meeting contractual requirements and quality standards.
• Strong understanding of the employability sector, with insight into effective approaches that support individuals into work.
• Knowledge of the recruitment landscape, with an appreciation of employer needs and hiring practices.
• Experience providing information, advice and guidance, with a passion for supporting people to make informed decisions and achieve their goals.
• Full UK driving licence, with the flexibility to travel as required to support customers and meet business needs.

In return for your dedication, knowledge, and commitment, we’re offer a competitive salary range of £26,500 to £29,545 per annum (dependent on experience). This is an office-based role located in Norwich, offering a structured and supportive working environment. Weekly working hours: 37 hours per week, Monday to Thursday: 8:30am - 5:00pm & Friday: 8:30am - 4:30pm.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex-offenders and will not discriminate in any way.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.