Responsibilities
- Deliver exceptional customer experiences, ensuring every individual feels supported, engaged and motivated throughout their journey.
- Manage a caseload of customers, using tailored strategies to help them overcome barriers and progress into sustainable employment.
- Work towards and exceed performance targets (KPIs), maintaining a strong focus on outcomes and results.
- Conduct thorough assessments to understand each customer's circumstances, goals and ambitions, shaping personalized support plans.
- Create and deliver tailored action plans, providing practical job search, interview preparation and employment support.
- Build strong employer and stakeholder relationships, using local labour market knowledge to source opportunities and match customers to the right roles.
- Actively participate in and promote Prevent and safeguarding of children, young people, and vulnerable adults.
- Adhere to the company's policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety, and IT.
- Undertake any other duties, as required, appropriate to the post.
Qualifications
- Foundational knowledge of self‑employment, with the confidence to offer initial guidance and signposting where needed.
- Confident IT skills, including experience using Microsoft Office and digital tools to support customers effectively.
- Proven ability to thrive in a target‑driven environment, with a focus on achieving and exceeding goals.
- Experience delivering high‑quality services, consistently meeting contractual requirements and quality standards.
- Strong understanding of the employability sector and insight into effective approaches that support individuals into work.
- Knowledge of the recruitment landscape, with an appreciation of employer needs and hiring practices.
- Experience providing information, advice and guidance, with a passion for supporting people to make informed decisions and achieve their goals.
- Full UK driving licence, with flexibility to travel as required to support customers and meet business needs.
Benefits
- £26,500 to £29,545 per annum (dependent on experience).
- 25 days annual leave, Bank Holidays, Birthday Day off (with option to purchase additional days).
- 2 Volunteer Days.
- Pension – 5% Employee, 5% Employer.
- Healthcare Cash Plan, including 3× salary life assurance.
- Annual Pay Review.
- Refer a Friend Scheme.
- Free access to BenefitHub – online portal with a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits.
Location & Working Pattern
This is an office‑based role located in Lowestoft, offering a structured and supportive working environment. Weekly working hours: 37 hours per week, Monday to Thursday: 8:30am – 5:00pm & Friday: 8:30am – 4:30pm.
About the Employer
Seetec is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome barriers to work and develop the skills that employers are looking for. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the Prevent Duty and the promotion of modern British values. Seetec supports the recruitment of ex‑offenders and welcomes applications from suitably qualified and eligible candidates. Seetec is an equal‑opportunities employer and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
