Employment Adviser in Lowestoft

We are currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You will manage a caseload of participants, managing their journey to employment, being their coach and mentor and the principal highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You will have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day-to-day supervision. We are looking for someone who can provide first-class customer service, driven by our overarching aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future and will also allow us to become better with your unique experiences.

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer's personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to internal self-employment specialists that can further support customers in respect to self-employment.
• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market, to source suitable job opportunities.
• Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
• Market specific customers to employers.
• Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
• Maintain hard copy and system-held customer records to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• To undertake any other duties, as required, appropriate to the post.

Qualifications and Experience

• A good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self-employment.
• Fully IT literate in using a range of Microsoft Office programmes.
• Experience of working in a target-driven environment.
• Experience of delivering services to meet contractual and quality standards.
• Desirable: Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of 'information, advice & guidance'.
• Full driving licence.

Proud member of the Disability Confident employer scheme. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Benefits

25 days annual leave +