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- Tasks: Lead technical service delivery and manage customer relationships for successful project execution.
- Company: Dynamic tech company focused on innovative service delivery.
- Benefits: Competitive salary, generous leave, healthcare plan, and discounts.
- Why this job: Make a real impact by managing complex projects and building strong customer connections.
- Qualifications: Experience in technical delivery and strong knowledge of cloud and infrastructure technologies.
- Other info: Great career growth opportunities in a supportive team environment.
The predicted salary is between 55000 - 60000 £ per year.
We are recruiting a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer. This role is accountable for the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. It blends proactive customer engagement with strong technical oversight. The postholder must have a broad and deep technical understanding, enabling them to review and challenge proposed approaches, support complex delivery decisions, and participate confidently in detailed discussions with engineers and customer stakeholders. Although not an engineering role day to day, you will be expected to remain hands-on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. The role also includes line management of the technical delivery team and active coordination and project management across cloud, infrastructure, network, and communications services.
Responsibilities
- Act as the main technical service delivery contact for the primary customer.
- Build strong, trusted relationships with customer stakeholders.
- Understand customer requirements, priorities, and constraints, translating these into deliverable technical work.
- Proactively manage expectations and provide clear, honest updates on progress, risks, and issues.
- Own technical delivery outcomes across projects, changes, and ongoing service activity.
- Take responsibility for escalations, delivery risks, and service issues.
- Plan, coordinate, and manage delivery of projects and major change activity.
- Maintain a strong working understanding of the customer's environment and architecture.
- Line manage the technical delivery team, providing direction, clarity, and support.
- Hold regular one-to-ones, manage performance, and support professional development.
- Provide clear reporting to the IT & Operations Head on delivery status, risks, and customer sentiment.
- Ensure high quality documentation is produced and maintained throughout project delivery.
Qualifications
- Strong experience in a technical delivery, technical management, or senior engineering role.
- Broad knowledge across cloud, infrastructure, networking, and modern workplace technologies.
- Comfortable engaging in detailed discussions and reviewing solution designs.
- Proven experience owning customer relationships in an MSP or service-based environment.
- Experience managing technical projects and coordinating delivery teams.
- Confident working with both engineers and senior customer stakeholders.
- Familiarity with ITIL, service management, and change control processes.
- Familiarity with ISO27001, Cyber Essentials Plus, and general security best practice.
Benefits
- Competitive salary range of £55,000 to £60,000 p.a. (dependent on experience).
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days).
- 2 Volunteer Days.
- Pension – 5% Employee, 5% Employer.
- Healthcare Cash Plan, including 3 × salary life assurance.
- Annual salary review.
- Refer A Friend Scheme.
- Free access to BenefitHub – an online portal with a wide range of retail discounts, cycle-to-work scheme and additional voluntary benefits.
Location: Hockley. Hours: 37 hours a week. Monday to Thursday 8:30 am to 5 pm, Friday 8:30 am to 4:30 pm.
Technical Service Delivery Manager in Hockley employer: Seetec
Contact Detail:
Seetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager in Hockley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your technical knowledge! Brush up on key concepts related to cloud, infrastructure, and networking. Being able to discuss these confidently will impress interviewers and demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Technical Service Delivery Manager in Hockley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical delivery and customer relationship management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've managed!
Show Off Your Technical Know-How: Since this role requires a broad understanding of cloud, infrastructure, and networking, be sure to include specific examples of your technical expertise. We love seeing candidates who can confidently discuss complex topics, so let your knowledge shine through!
Be Honest and Clear: When discussing your past experiences, be straightforward about your achievements and challenges. We appreciate transparency, especially when it comes to managing expectations and handling escalations. It shows you’re ready for the real deal!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Seetec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge across cloud, infrastructure, and networking. Be ready to discuss specific technologies and how they relate to the role. This will show that you can engage confidently in detailed discussions with engineers and customer stakeholders.
✨Build Rapport with Customer Focus
Since this role is all about managing customer relationships, think about how you can demonstrate your ability to build trust. Prepare examples of how you've successfully managed customer expectations and delivered on their priorities in previous roles.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience in managing technical projects. Highlight specific instances where you coordinated delivery teams and navigated challenges. This will help illustrate your capability to own technical delivery outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to escalations or critical incidents. Think through how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain clear communication with stakeholders.