Restart Customer Administration Hub Adviser in Exeter

Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We're looking for a Customer Administration Hub Adviser to join our fantastic team! In this role, you'll play a key part in processing administrative tasks, including handling personal and confidential information with care and accuracy. You'll also manage inbound calls and emails, providing timely support and information to customers—whether it's resolving complaints, offering advice, or delivering general assistance. You're a candidate who consistently delivers exceptional customer service, demonstrating strong organizational skills and a sharp eye for detail. Experience in a Contact Centre or Data Processing environment is essential. This fast‑paced role requires a team player who can confidently manage a variety of clerical tasks while also working independently when needed. Given the nature of our business, empathy and professionalism are crucial. If you're someone who communicates effectively, thrives under pressure, and is committed to meeting tight deadlines, we'd love to hear from you.

Key Responsibilities

• Work under the direction of the Customer Administration Hub Team Leader
• Process and maintain system records for all contracts
• Manage and complete the appropriate administration following contractual and company procedures
• Deliver a high level of customer service at all customer contact points
• Maintain accurate and up to date financial systems and information
• Process contract claims, adhering to stipulated guidelines
• Support and liaise with operational teams to ensure quality of submissions and accuracy of data
• Liaise directly with stakeholders to ensure anomalies are identified and resolved within appropriate and agreed timeframes to minimise financial impact
• Uphold and comply with GDPR and confidentiality standards
• Ensure a professional and positive working relationship with internal and external customers
• Identify opportunities to enhance processes and create efficiencies
• Ability to work within set guidelines to comply with contract standards, working practices and adhering to SLAs and KPIs
• Demonstrating good interpersonal and communication skills, including using teams and telephone
• Fully IT literate in using a range of Office 365 programmes and modern digital technologies, e.g. Excel
• Ability to process and action internal and external e‑mail enquiries, including from stakeholders and external enquiries, this may require investigating and updating internal systems

Desirable

• Keep up to date with contractual variations from stakeholders and adapting to required changes
• Previous experience of working in a high pressured administration environment

Benefits

• Competitive salary range £25,877.80 pa / pro rata
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Location & Working Hours

• Location: Exeter. Please note this is an office based role, but you may be asked to cover multiple locations.
• Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm.

How to Apply

Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. We are an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.