We're Hiring: Customer Support Adviser, you will be the first point of contact for potential participants, providing telephone and online support through warm handovers and helping them understand the benefits of the Employability Programme. You’ll deliver excellent customer service, answer enquiries, gather and record key information, and support individuals through the early stages of their employment journey.
Working closely with Jobcentre Plus and internal operational teams, you will complete pre-referral checks, assess suitability for the programme and help ensure a smooth transition from referral to programme start. You will manage inbound and outbound communications, maintain accurate records and work towards key performance indicators, including referral to start conversions and customer satisfaction targets.
The ideal candidate will have strong communication skills, excellent attention to detail and the ability to build rapport with a wide range of people, including those facing barriers to employment. A customer focused approach, strong organisational skills and the ability to handle sensitive conversations professionally are essential.
This role offers the opportunity to make a real difference by helping individuals access the support they need to move towards sustainable employment while contributing to a high-performing and purpose-driven team.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £ 26,647 per annum (dependent on experience) with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Salary Review
Refer A Friend Scheme
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Proud member of the Disability Confident employer scheme
Customer Support Adviser
Company: Seetec
Salary: £26,647 to £26,647 a year
Hours: Full-time
Location: Exeter
Working pattern: On-site
Job type: Permanent
Posting date: 12 Oct 2026
Closing date: 19 Oct 2026
Contract Type: Permanent
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Read more in Exeter employer: Seetec
Seetec is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where every team member is a stakeholder in the company's success. With a commitment to social value and community impact, employees enjoy generous benefits including 25 days annual leave, volunteer days, and a comprehensive healthcare cash plan, all while working in a role that empowers individuals to reach their potential. Located in Kent, this position as a Volunteer Coordinator allows you to make a meaningful difference in the lives of others while being part of a dynamic, employee-owned organisation dedicated to positive change.
