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- Tasks: Support and empower individuals to achieve their employment goals through guidance and motivation.
- Company: Join a dynamic team dedicated to making a difference in people's lives.
- Benefits: Flexible working hours, personal development opportunities, and a supportive work environment.
- Other info: Opportunity to work independently while managing your own caseload.
- Why this job: Make a real impact by helping others overcome barriers to employment.
- Qualifications: Strong customer service skills and a passion for empowering others.
The predicted salary is between 25000 - 32000 £ per year.
We’re recruiting an Employment Support Officer to support, motivate, and empower people to achieve realistic employment goals. In this role you will provide practical advice, encouragement and guidance to help participants overcome barriers to employment and progress toward sustainable job opportunities. You will manage your own caseload of participants as coach, mentor and trusted contact throughout their employment journey.
We’re looking for someone with excellent customer service skills who thrives in a target-driven environment, is proactive, resilient, solution focused, works independently and manages pressure. Experience is valuable but not mandatory; the ability to deliver first-class support and commitment to empowering lives is essential.
Key Responsibilities- Meet and exceed agreed performance targets (KPIs).
- Manage a caseload of participants using tailored strategies to help overcome barriers to employment.
- Deliver a positive onboarding experience, ensuring strong engagement with the programme.
- Meet required customer service standards.
- Complete assessments to understand each participant’s circumstances, goals, and aspirations.
- Provide basic self‑employment guidance where appropriate and refer to internal specialists.
- Deliver tailored job‑search, CV, and interview support to match participants to suitable roles.
- Proactively engage employers through digital channels (e.g. email, LinkedIn, Facebook) and market suitable candidates directly to employers.
- Build and maintain effective relationships with key stakeholders to maximise opportunities.
- Contribute to continuous improvement and champion best practice.
- Work flexibly to meet service needs, including travel and occasional overnight stays.
- Promote and comply with safeguarding and Prevent requirements.
- Follow company policies at all times, including safeguarding, EDI, quality, health.
Employment Support Officer employer: Seetec
Contact Detail:
Seetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. We can’t stress enough how important it is to build connections; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. We all know that nerves can kick in, so getting comfortable with your answers will help you shine when it counts.
✨Tip Number 3
Tailor your approach! When reaching out to potential employers, make sure to personalise your messages. We want to see you stand out, so show them why you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals ready to make a difference!
We think you need these skills to ace Employment Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Employment Support Officer role. Highlight any customer service experience and your ability to motivate and support others, as these are key in our line of work.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about empowering people towards employment. Share specific examples of how you've helped others overcome challenges, as this will show us your commitment to the role.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing times when you’ve had to think on your feet or come up with creative solutions. We love proactive individuals who can handle pressure and find ways to help participants succeed.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you’ll ensure your application reaches us quickly and you can keep track of your application status easily!
How to prepare for a job interview at Seetec
✨Know Your Stuff
Before the interview, make sure you understand the role of an Employment Support Officer inside out. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully supported or motivated others. Think about specific situations where you helped someone overcome a challenge, as this will demonstrate your ability to empower participants effectively.
✨Be Proactive and Solution-Focused
During the interview, highlight your proactive approach to problem-solving. Share instances where you've identified barriers and implemented strategies to overcome them. This will show that you can think on your feet and are committed to helping participants achieve their employment goals.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. Engaging with the interviewers not only shows your interest but also helps you assess if the company is the right fit for you.