Employment Adviser

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future? If so, this might be the position for you. We’re recruiting for an Employment Adviser to join our team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You will manage a caseload of participants, act as their coach and mentor, and be the principal trusted contact to build strong relationships, guide, motivate, challenge, and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target driven, and a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems and work under pressure without day-to-day supervision. We’re looking for someone who can provide first-class customer service, driven by the aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future and will also benefit from your unique experiences. In return for your dedication, knowledge and commitment, we offer a competitive salary and additional benefits.

Salary and benefits 26,500 to 29,545 per annum with these benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career within the Seetec Group.

Interested? There’s an easy-to-use route below to upload your CV. For further information, contact our Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we pride ourselves on our sense of community, both in the work we do across the UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide.

Location: You will cover both our offices in Dereham and North Walsham

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 9 February 2026

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to understand a customer’s personal circumstances, ambitions and goals.
• Provide appropriate advice and guidance on the basics of self-employment and signpost customers to internal self-employment specialist for further support.
• Co-produce personalised tailored Action Plans featuring SMART targets to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure job matches leading to sustained employment.
• Provide training/guidance to help customers master digital technologies and engage with guided self-service learning materials and online vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market to source suitable job opportunities.
• Undertake direct marketing to employers using digital media (email, LinkedIn, Facebook, Twitter).
• Market specific customers to employers and identify recruitment needs for tailored prescreens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
• Maintain hard copy and system-held customer records to required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area (disabilities, housing, benefits, etc.) to apply during caseload management.
• Actively participate in continuous improvement activities to ensure excellent customer service.
• Act as an employee owner and consider the best interests of the company; be prepared to work flexibly and undertake other duties as required.

Skills and Experience

• Essential
• A good working knowledge of the local labour market in the specified geographical locations
• Basic knowledge of self-employment
• Fully IT literate in using a range of Microsoft Office programmes
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

• Desirable
• Knowledge of the employability industry
• Knowledge of the recruitment industry
• Experience of working with people in the provision of information, advice & guidance
• Full driving licence