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- Tasks: Join our team as a Customer Support Adviser, handling calls and supporting participants on their employment journey.
- Company: Seetec is a leading provider of employability and health services in the UK, empowering individuals to find work.
- Benefits: Enjoy 25 days annual leave, volunteer days, healthcare cash plan, and access to retail discounts.
- Why this job: Make a real impact by helping others build their futures in a supportive and dynamic environment.
- Qualifications: We seek a positive attitude, excellent communication skills, and a willingness to learn; call centre experience is a plus.
- Other info: This is an office-based role in Exeter, with opportunities for career progression within Seetec.
The predicted salary is between 20200 - 22000 £ per year.
Social network you want to login/join with:
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Client:
Seetec
Location:
Exeter, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
803c13748aa1
Job Views:
7
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Job Role
We’re hiring a Customer Support Adviser to join our incredible team!
Customer-service is at the heart of everything we do, and this particular role is a critical first step into welcoming new people referred to us by their Job Centre Work Coaches.
You’ll be working in a busy centre handling inbound and outbound calls, especially the initial warm three-way call with the Job Centre and the referred participant. Your role will be to obtain all the required information from the participant and to provide a welcoming and reassuring presence at the end of the phone. Your role is to provide a general support function throughout the participants employment journey.
This role is the pivotal first step to facilitate the smooth transition from ’warm handover’ stage to programme start. You’ll also be responding to other message types as required (email, SMS, etc).
Our ideal candidate will have proven experience in a customer service-related role as well as have the ability to thrive in a fast-paced and sometimes high-pressure environment. As we’re not specifically looking for someone who ticks every box, direct experience in a call-centre is not as important as a welcoming and bubbly personality with experience of interacting with members of the public. You will need to know your way around a computer with excellent keyboard skills and be someone who thrives in a fast-paced and sometimes high-pressure environment.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future, and will also allow us to become better with your unique experiences.
In return for your dedication, knowledge, and commitment, we\’re offering a competitive salary range of£24,242.40 to £26,354.40 per annum (dependent on experience) with these great additional benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.
There’s also the opportunity to progress your career within the Seetec Group.
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: This is an office-based role, working in Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 17 July 2025
Key Responsibilities
• Promote the Employability programme positively.
• Complete the pre-referral process (warm handover meeting)
• Accurately record all information using our CRM system.
• Research and clarify required information using available resources.
• Complete and update administration reports.
Skills and Experience
• Excellent communication skills, both written and verbal.
• Positive, service-oriented attitude with proven experience in a customer-service-related role.
• Ability to foster and maintain positive relationships.
• IT literate with familiarity in using MS Office products.
• Willingness to work without direct supervision or as part of a team.
Additional Information
is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.
We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
As an organisation we are recruiting for a number of Employability contracts to support the unemployed back to work. This role will play a key part in contributing to the UK\’s economic recovery, \’Restart Scheme\’ which is a cornerstone of the government\’s \’Plan for Jobs\’ strategy and the expansion of the existing Work and Health programme (WHP_JETS).
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Customer Support Adviser (Exeter) employer: Seetec
Contact Detail:
Seetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Adviser (Exeter)
✨Tip Number 1
Familiarise yourself with the Employability programme that Seetec promotes. Understanding its goals and how it supports individuals can help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound and outbound calls, being able to convey information clearly and warmly will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or handled pressure, as these will resonate well with the hiring team.
✨Tip Number 4
Research Seetec's values and community initiatives. Being able to discuss how your personal values align with theirs during the interview can demonstrate your commitment to their mission and make a positive impression.
We think you need these skills to ace Customer Support Adviser (Exeter)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to thrive in fast-paced environments and your communication skills, as these are key for the Customer Support Adviser role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you've successfully interacted with the public or handled customer inquiries, demonstrating your welcoming attitude.
Highlight IT Skills: Since the role requires familiarity with MS Office and CRM systems, mention any relevant IT skills you possess. Provide examples of how you've used technology to enhance customer service in previous roles.
Showcase Your Teamwork: Discuss your ability to work both independently and as part of a team. Provide examples of how you've collaborated with others to achieve common goals, especially in customer service settings.
How to prepare for a job interview at Seetec
✨Show Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you provided excellent service. Highlight how you handled difficult situations and maintained a positive attitude.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Emphasise Your Adaptability
The job can be fast-paced and high-pressure, so it's important to show that you can adapt quickly. Share instances where you've successfully managed multiple tasks or adapted to sudden changes in your work environment.
✨Research Seetec and Its Values
Familiarise yourself with Seetec's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of empowering individuals to improve their lives.
