At a Glance
- Tasks: Lead and implement new education services in prisons while building strong partnerships.
- Company: Employee-owned organisation focused on community and impactful work across the UK and Ireland.
- Benefits: Competitive salary, generous leave, volunteer days, and healthcare cash plan.
- Other info: Home-based role with travel across the South East and excellent career growth opportunities.
- Why this job: Make a real difference in prisoners' lives while developing your career in a supportive environment.
- Qualifications: GCSEs in English and Maths, management experience, and strong communication skills.
The predicted salary is between 27844 - 34032 £ per year.
We’re recruiting for an Area Manager for mobilising new Careers Service contracts, supporting the implementation of new education services across the prison estate, and managing stakeholder relationships.
Our ideal candidate for the role of Area Manager possesses a combination of specific skills, qualifications, and personal attributes.
You’ll be required to build effective partnerships with prison staff, education providers, and external stakeholders to enhance service delivery.
These values are essential for ensuring that the Area Manager can effectively lead their team, support prisoners, and contribute to the overall goals of the Prison Education Service (PES).
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £28,429 To £33,446 (dependent on experience) with these great benefits:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary pay review
- Refer a Friend Scheme
- Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed)
Communities is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland.
People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: Covering the South East region the role although home based will require regular travel to sites across the south east region
Key Responsibilities
- Engage with internal and external stakeholders to raise awareness of the PES CIAG provision, attend meetings/forums and boards to build and maintain effective partnership working.
- Oversee 1-2-1 case management activity, ensuring robust PLP’s are in place and are regularly reviewed, driving achievement of PES CIAG programme objectives.
- Work with the Education Provider to identify, source and onboard pathways that meet the ever-changing needs of the prisons and prisoner population.
Ensuring this is in line with the commissioner’s processes and guidance.
- Review all prisoner feedback and use this to inform Quality/Continuous Improvement Planning in conjunction with the Quality and Compliance Team and Regional Manager.
- Take responsibility for own professional and personal development.
Skills & Experience
- GCSE or equivalent in English and Maths at Grade C or above
- Willing to undertake professional training to maintain standards and support CPD
- Level 5 Management (equivalent) desirable
- Substantial operational experience contract delivery within one or more sites (including custody) and demonstrable experience of leading a team of case management staff to achieve programme objectives and KPI (Key Performance Indicators).
- Experience of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner.
- Critical thinking and reflections to support the evaluation of interventions and service delivery, identifying areas for development.
Proactive identification and resolution of risks and issues.
- Excellent verbal, non-verbal and written communication skills, including and the ability to relate to people at all levels and in a variety of settings
CIAG Area Manager employer: Seetec
Seetec is an exceptional employer dedicated to empowering individuals across Norfolk and Suffolk to achieve their entrepreneurial dreams. With a strong focus on employee well-being, we offer a competitive salary, generous leave policies, and comprehensive health benefits, all within a supportive and inclusive work culture that values community and personal growth. Join us in making a meaningful impact while enjoying opportunities for career advancement and professional development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land CIAG Area Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Seetec, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Seetec!
We think you need these skills to ace CIAG Area Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Seetec, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Seetec and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Seetec that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Seetec
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
