Systems Trainer (Remote)

Join Seetec as a Systems Trainer and help colleagues get the most from our core case management system. Reporting to the Head of Applications, you’ll take ownership of systems training and user guidance, helping new starters, existing colleagues and managers use our system confidently, correctly and consistently. From engaging live sessions to clear user guides and short videos, your work will help colleagues become productive sooner, reduce avoidable support queries and improve data quality. You’ll initially focus on our core case management system, with scope to support other systems in the future and work with developers on an in-app help centre. You’ll be a patient, approachable trainer who puts users first and makes technical information easy to understand.

To succeed in this role, you’ll need:

• Experience delivering software or systems training to adult learners, both online and in person.
• Experience creating user guides, FAQs or other end-user documentation, using clear, plain English for non-technical audiences.
• Experience supporting users through system changes or new releases.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £40,000- £42,000 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Location: Remote working with travel across South England offices
Hours: 37 hours a week.
Closing Date: 17 November 2026

Key Responsibilities

• Design and deliver engaging online training, with in-person sessions on rare occasions, adapting your approach to different levels of digital confidence.
• Work with delivery, product and contract leads to understand processes, compliance requirements and reporting needs, creating contract-specific guides ready for go-live.
• Write and maintain accessible user guides, FAQs and support resources, keeping information current and easy to find.
• Use recurring support queries to identify learning needs and develop practical guidance or training.
• Script, record and edit short instructional videos, explain new features and brief the support team before changes reach users.
• Maintain clean, stable training environments and realistic training scenarios, ensuring no real participant or personal data is used.

Skills and Experience

• Experience delivering software or systems training to adult learners, both online and in person.
• Experience creating user guides, FAQs or other end-user documentation, using clear, plain English for non-technical audiences.
• Experience supporting users through system changes or new releases.
• Confident presentation skills and the ability to adapt to different audiences and levels of digital confidence.
• Strong organisational skills to balance a training schedule with content production.
• A good understanding of UK GDPR, data protection and handling personal data.
• High attention to detail, particularly in documentation and data accuracy.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.