Restart - Employment Adviser - (Torbay)

Key Responsibilities

• Meet and strive to exceed personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand the customer’s personal circumstances, ambitions and goals.
• Provide appropriate advice and guidance on self‑employment basics and signpost customers to internal self‑employment specialists.
• Co‑produce personalised, tailored Action Plans featuring SMART targets to enable positive and timely progression.
• Provide tailored support in all aspects of job search and interview preparation to ensure customers match suitable jobs.
• Provide training and guidance to customers to master digital technologies and engage in guided self‑service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market and source suitable job opportunities.
• Undertake direct marketing to employers using digital media such as e‑mail, LinkedIn, Facebook, Twitter etc.
• Market specific customers to employers.
• Identify the recruitment needs of employers and undertake tailored prescreens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
• Maintain hard copy and system‑held customer records to required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region and apply this knowledge during caseload management.
• Proactively participate in continuous improvement activities to deliver excellent customer service.
• Act as an employee owner, always considering the best interests of the company, shareholders and colleagues.
• Ensure best practice is identified, adhered to and championed.
• Work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• Handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote, Prevent and safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
• Undertake any other duties appropriate to the post.

Skills and Experience

• Good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self‑employment.
• Fully IT literate using a range of Microsoft Office programmes.
• Experience working in a target‑driven environment.
• Experience delivering services to meet contractual and quality standards.
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience working with people providing information, advice & guidance.
• Full driving licence.

Location

Office‑based role in Torbay.

Hours

37 hours a week. Monday to Thursday 8:30 am–5 pm, Friday 8:30 am–4:30 pm.

Salary and Benefits

Competitive salary: £26,500 to £29,545 per annum (dependent on experience).

25 days annual leave plus Bank Holidays and a Birthday Day off (with the opportunity to buy additional days).

2 Volunteer Days.

Pension – 5% employee contribution, 5% employer contribution.

Healthcare Cash Plan, including 3 × salary life assurance.

Annual Pay Review.

Refer a Friend Scheme.

Free access to BenefitHub – an online portal with a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits.

Additional Information

Seetec supports individuals from all walks of life to enter and progress in the world of work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Depending on the role you may be required to undergo a Disclosure and Barring Service (DBS) check.

Equal Opportunities

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way.