Restart - Employment Adviser - (Plymouh) in Plymouth

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future? We’re recruiting an Employment Adviser to join our team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You will manage a caseload of participants, act as their coach and mentor, and be the trusted contact to build strong relationships, guide, motivate, challenge, and help customers obtain sustainable employment. The role requires a people‑centred approach, initiative, and the ability to work under pressure with minimal day‑to‑day supervision. You will contribute to delivering first‑class customer service and empower lives and communities through your work.

Location: This is an office‑based role, working in Plymouth

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5.00 pm, Friday 8.30 am to 4.30 pm

Closing Date: 11 July 2026

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Provide appropriate advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists for further support.
• Co‑produce personalised tailored Action Plans featuring SMART targets to enable positive and timely progression.
• Provide tailored support in all aspects of job search and interview preparation to ensure customers are matched to the right job to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies and engage with guided self‑service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market to source suitable job opportunities.
• Undertake direct marketing to employers using digital media (e.g., email, LinkedIn, Facebook, Twitter).
• Market specific customers to employers and identify recruitment needs for tailored prescreens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
• Maintain hard copy and system‑held customer records to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area, knowledge to be applied during caseload management (e.g., disabilities, housing, benefits).
• Participate in continuous improvement activities to ensure the service delivers excellent customer service.
• Act as an employee owner, considering the best interests of the company, shareholders and colleagues.
• Ensure best practice is identified, adhered to and championed.
• Be prepared to work flexibly to meet the needs of the role, including travel and overnight stays as required.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• Handle personal data in accordance with the organisation’s data protection policy.
• Actively participate in and promote safeguarding (Prevent) and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures, including safeguarding, equality, diversity and inclusion, quality, health and safety, and IT.
• Undertake any other duties, as required, appropriate to the post.

• A good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self‑employment.
• Fully IT literate in using a range of Microsoft Office programmes.
• Experience of working in a target‑driven environment.
• Experience of delivering services to meet contractual and quality standards.
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of information, advice & guidance.
• Full driving licence.

SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. We are committed to empowering people to better their lives and to helping them enter and progress in the world of work. We may require a Disclosure and Barring Service (DBS) check depending on the role. SEETEC is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.