In Work Employment Adviser - (Ipswich)

Are you passionate about helping people thrive in work? Do you have the skills to support individuals to sustain employment and progress in their roles? We’re looking for an In‑Work Support Adviser to join our team and make a meaningful impact on the Restart Programme. In this role, you’ll work closely with participants who have moved into employment, providing tailored support to help them overcome barriers, retain work, and progress in their careers. You’ll use coaching techniques, local networks and best practice approaches to deliver a high‑quality, person‑centred service.

The role involves managing a busy caseload and providing tailored coaching to support wellbeing, mental health and any barriers to sustaining employment, while also drawing on local specialist services for additional support where needed. You’ll build strong relationships with partners, agencies and Jobcentre Plus, advocate for participants with employers to resolve workplace challenges, and support job search or interview preparation when required. You’ll also develop employer networks, co‑produce in‑work support plans, contribute to continuous improvement, validate placements and maintain accurate, compliant records throughout.

We’re looking for someone who is supportive, organised and passionate about helping others succeed. You’ll bring experience of supporting people with disabilities or barriers to work, along with experience working with individuals both one‑to‑one and in group settings. Strong interpersonal skills, the ability to motivate others and a commitment to delivering excellent customer service are essential.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £26,500 – £29,858 p.a. with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Company Pension Scheme – 5% Employee, 5% Employer
• Employer‑Paid Healthcare Cash Plan, incl. 3 × salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Location: Ipswich
Hours: 37 hours a week – Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Core Responsibilities

• Meet personal key performance indicators and all quality and compliance measures.
• Manage a busy caseload of In‑Work Support Participants using a variety of coaching strategies to help Participants with mental health and wellbeing support needs to overcome barriers to maintaining employment.
• Use the Integration Framework of local specialist services to obtain support to address specific issues, e.g. substance misuse.
• Develop relationships with multiple agencies and partners to include Job Centre Plus to support participants.
• Advocate in support of participants with employers to resolve challenges to job retention and in‑work support progression.
• When required, support participants in all aspects of job‑search and interview preparation to ensure a match with the right job enabling them to sustain new employment.
• When required, market specific participants to employers and develop employer networks/engagement.
• Co‑produce effective in‑work support plans with participants and employers, based on an assessment of need, providing practical support to ensure retention or transition into work.
• Proactively participate in continuous improvement activities to ensure that In‑Work Support continues to deliver excellent customer service and a robust basis of evidence.
• Be actively involved in validating placements and supporting participants into sustainable employment.
• Maintain files and participant records to the required compliance and quality standards.
• Act as an employee owner always considering the best interests of the company, shareholders and other colleagues.
• Ensure best practice is identified, adhered to and championed.
• Be prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• Handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
• Undertake any other duties, as required, appropriate to the post.

Skills and Experience

• Minimum of 5 GCSEs at grade C or above (or equivalent qualification) including Maths and English.
• Microsoft Office (Word, Outlook & Excel) – word processing, email, spreadsheets.
• Experience of working with and training people with disabilities and other barriers.
• Experience of working with participants both on a one‑to‑one basis and in a group setting.
• Educated to degree level or equivalent in a related subject.
• NVQ Level 3 Advice & Guidance Qualification (or equivalent).
• Experience of caseload management.
• Experience of working in a target‑driven environment and ability to self‑motivate to achieve results.
• Setting up learning opportunities including workshops and bespoke programs of work.
• Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Advisor on a welfare‑to‑work contract or a publicly funded service.

Additional Information

SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Depending on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Interested? You can upload your CV through the link below or contact our Internal Recruitment Team on 01702 595200.