At a Glance
- Tasks: Oversee technical service delivery and manage customer relationships for successful project execution.
- Company: Join a dynamic tech company focused on delivering high-quality services.
- Benefits: Enjoy 25 days leave, healthcare plan, and competitive salary up to £60,000.
- Other info: Great opportunities for professional growth and a supportive work environment.
- Why this job: Make a real impact by leading technical projects and building strong customer connections.
- Qualifications: Strong technical understanding and experience in managing delivery teams.
The predicted salary is between 55000 - 60000 £ per year.
We’re recruiting a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer. This role is accountable for the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. It blends proactive customer engagement with strong technical oversight.
The postholder must have a broad and deep technical understanding, enabling them to review and challenge proposed approaches, support complex delivery decisions, and participate confidently in detailed discussions with engineers and customer stakeholders. Although not an engineering role day to day, you’ll be expected to remain hands‑on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. The role also includes line management of the technical delivery team and active coordination and project management across cloud, infrastructure, network, and communications services.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £55,000 to £60,000 p.a. (dependent on experience). Benefits include:
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension – 5% Employee, 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer A Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Key Responsibilities
- Act as the main technical service delivery contact for the primary customer.
- Build strong, trusted relationships with customer stakeholders.
- Understand customer requirements, priorities, and constraints, translating these into deliverable technical work.
- Proactively manage expectations and provide clear, honest updates on progress, risks, and issues.
- Own technical delivery outcomes across projects, changes, and ongoing service activity.
- Take responsibility for escalations, delivery risks, and service issues.
- Plan, coordinate, and manage delivery of projects and major change activity.
- Maintain a strong working understanding of the customer’s environment and architecture.
- Line manage the technical delivery team, providing direction, clarity, and support.
- Hold regular one‑to‑one meetings, manage performance, and support professional development.
- Provide clear reporting to the IT.
Technical Service Delivery Manager in Essex employer: Seetec Group Ltd.
As a Technical Service Delivery Manager, you will thrive in a dynamic work environment that prioritises employee growth and collaboration. Our company fosters a culture of innovation and support, offering competitive benefits such as generous annual leave, a robust pension scheme, and opportunities for professional development. Located in a vibrant area, we provide a unique blend of challenging projects and a strong emphasis on work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
