Custody Support worker - (HMP Exeter)

Join Our CFO Evolution Team: Custody Support Worker Opportunity. We’re looking for a compassionate and motivated Custody Support Worker to join our CFO Evolution team and make a real difference in the lives of individuals in custody. In this role, you’ll support a caseload of participants within a prison environment starting from initial engagement and assessment and continuing throughout their sentence. You’ll provide motivational guidance and tailored support to help participants stay engaged, overcome personal challenges, and prepare for successful reintegration into the community. Support is delivered through a mix of one‑to‑one sessions and group interventions, with a strong focus on pre‑release planning to ensure a smooth transition back into society.

We’re ideally looking for someone with experience in one or more of the following areas:

• Probation services supporting individuals under supervision or on license
• Social care working with vulnerable adults or young people
• Prison or custody settings with a focus on rehabilitation or reintegration
• Substance misuse or mental health services involving motivational support or mentoring
• Community outreach and housing support

We also welcome applications from recent graduates who are eager to gain experience in the criminal justice sector and make a meaningful impact. This is a rewarding opportunity that will allow you to help our participants change their lives around!

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with the following benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Key Responsibilities

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment where all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• Ensure effective case management and co‑ordination of risk with a particular focus on safeguarding of adults and children, including the timely notification of concerns regarding change in individual risk to the Probation Service and adherence to systems, policies and procedures to support the management of risk.
• Ensure all contractual targets are met.

Skills and Experience

• IAG Level 3 - desirable
• Experience managing a caseload of participants - desirable
• Knowledge of inputting and retrieving electronic data and maintaining computer‑based information systems accurately and timely.
• Experience in a target‑driven environment.
• Excellent verbal, non‑verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
• Ability to motivate and sustain engagement of individuals.

Communities is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe everyone should have the opportunity to build a better future, regardless of past choices or the challenges they face. We are committed to combining knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome barriers and equip individuals to desist from offending and reintegrate into local communities.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to uphold this commitment in conjunction with the Prevent Duty and promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.