Restart - Employment Adviser - (Chester)

We are recruiting for an Employment Adviser. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You'll manage a caseload of participants, coach and mentor them, and be the primary trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target-driven and a motivational adviser, with initiative and the ability to solve problems under pressure. This role is rewarding and allows you to influence and support others to build a future. In return for your dedication, knowledge and commitment, we offer a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) and the following benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 × salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There is also the opportunity to progress your career within the SeetecGroup.

Location: office-based role in Chester

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Closing Date: 14 July 2026

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to an internal self-employment specialist who can further support them.
• Co-produce a personalised tailored Action Plan featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, enabling them to engage in guided self-service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market, to source suitable job opportunities.
• Undertake direct marketing to employers using digital media (e.g., email, LinkedIn, Facebook, Twitter).
• Market specific customers to employers.
• Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments.
• Develop relationships with key stakeholders to maximise job opportunities (i.e., federation of small businesses, chamber of commerce, JCP partnership managers).
• Maintain hard copy and system-held customer records to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.; knowledge to be applied where appropriate during caseload management.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Act as an employee owner, always considering the best interests of the company, shareholders and colleagues.
• Ensure best practice is identified, adhered to and championed.
• Be prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
• Accountable for own professional development and undertake any necessary training as identified in the performance review process.
• Handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote, Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures at all times, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
• Undertake any other duties as required, appropriate to the post.

Skills and Experience

• A good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self-employment.
• Fully IT literate in using a range of Microsoft Office programmes.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of information, advice & guidance.
• Full driving licence.

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Seetec supports the recruitment of ex-offenders and will not discriminate in any way. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.