CTW Team Leader (Bury St Edmunds)

We're looking for an experienced Team Leader to support the Business Manager in leading a team of Employment Specialists. The successful candidate will play a key role in driving a high-performance culture, motivating and coaching colleagues to achieve contractual targets while delivering an exceptional service to participants.

Key responsibilities include:

• Leading performance and development activities.
• Ensuring quality and compliance standards are met.
• Managing customer records and evidence requirements.
• Building strong relationships with employers and local stakeholders to create employment opportunities.
• Championing continuous improvement and supporting participant progression.
• Promoting safeguarding, health and safety, and equality, diversity and inclusion across the service.

To be successful, you will bring previous people management experience, strong IT skills and a background in working within a target-driven environment. A proven track record of delivering services against contractual and quality standards, combined with the ability to inspire, develop and lead teams to achieve outstanding results, is essential. Strong communication, organisational and stakeholder management skills are also key. Knowledge of the employability, welfare-to-work or recruitment sectors would be advantageous, alongside an understanding of local labour market trends and supported employment frameworks such as IPS and SEQF. Experience working within advice and guidance environments and a full UK driving licence would also be desirable.

This is a rewarding opportunity for a passionate leader who wants to make a genuine difference by helping people transform their lives through sustainable employment. Join Seetec and help build stronger communities where no one is left behind.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £37,000 up to £39,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Bury St Edmunds

Contract Type: Permanent

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 11 August 2026

Key Responsibilities:

• Lead, motivate and coach a team of Employment Specialists to achieve individual and team performance targets.
• Drive a high-performance culture aligned with Seetec's vision and values.
• Monitor performance and implement improvement plans where required.
• Ensure contractual, quality and compliance standards are consistently achieved.
• Conduct regular team meetings, one-to-ones, performance reviews and caseload reviews.
• Maintain accurate customer records and ensure evidence requirements are met.
• Support participants to achieve positive employment outcomes through high-quality service delivery.
• Build and maintain relationships with employers and key local stakeholders to create job opportunities.
• Promote programme awareness and encourage appropriate referrals.
• Identify local labour market opportunities and emerging employment sectors.
• Champion continuous improvement and best practice across the service.
• Ensure the health, safety and wellbeing of team members.
• Manage participant budgets in line with company procedures.
• Promote safeguarding, Prevent, equality, diversity and inclusion.
• Deputise for the Business Manager when required.
• Support team members in developing their digital skills and use of technology.
• Undertake regional travel and occasional overnight stays as required.
• Ensure compliance with all company policies, procedures and data protection requirements.

Skills and Experience:

Essential:

• Previous leadership or management experience.
• GCSE English and Maths (or equivalent) at Grade C/Level 4 or above.
• Fully IT literate, with experience using Microsoft Office 365, Microsoft Teams and other digital technologies.
• Experience working within a target-driven environment.
• Proven experience delivering services against contractual requirements and quality standards.
• Strong communication, coaching and people management skills.
• Ability to motivate and develop individuals and teams to achieve performance objectives.
• Excellent organisational and problem-solving skills with a focus on continuous improvement.

Desirable:

• Knowledge of the employability, welfare-to-work and/or recruitment sector.
• Good understanding of the local labour market and employment opportunities within the region.
• Knowledge of Supported Employment models and frameworks, including IPS and SEQF.
• Experience working in advice, guidance or customer support environments.
• Experience building relationships with employers and external stakeholders.
• Full UK driving licence with the ability to travel across the region when required.

Additional Information:

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.