Employment Adviser (Ipswich) in Suffolk

We're recruiting an Employment Adviser to join our amazing team! As an Employment Adviser, you'll play a vital role in guiding and motivating individuals to secure sustainable employment. You'll provide one-to-one job search support, advice on retraining, and help restore confidence, while connecting participants with local opportunities and specialist services. You'll be responsible for supporting customers to overcome barriers and progress towards employment through personalised action plans.

Deliver high-quality advice on job search, interview preparation, and self-employment options. You'll be able to build strong relationships with participants, inspiring and motivating them to achieve their goals. Work collaboratively with internal teams and external partners to source job opportunities and training.

Our ideal candidate will have a strong knowledge of the local labour market in their area, have excellent communication and interpersonal skills with the ability to motivate and inspire. Join us and be part of a team that makes a real difference in people's lives, helping communities thrive and individuals regain confidence and independence, ensuring no one is left behind.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £26,500 to £29,545 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Ipswich

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 5 March 2026

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively support the management of the regional caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to internal self-employment specialists that can further support customers in respect to self-employment.
• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Ensure all relevant evidence requirements are met to verify job starts.
• Conduct a range of in-work support interventions for the collective patch caseload.
• Identify and rectify all compliance and quality issues.
• Act as a single point of contact for our prime providers' quality and compliance issues whilst taking a proactive approach to corrective action.
• Fully understand the local labour market, to source suitable job opportunities.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Complete compliance checks against customer service standards and fix where necessary any compliance problems.
• Compile and complete safeguarding returns for the prime provider.
• Work proactively with management and frontline teams to ensure all regular prime commitments are achieved.
• Ensures best practice is identified, adhered to and championed.
• To undertake any other duties, as required, appropriate to the post.

Skills and Experience

Essential

• A good working knowledge of the local labour market in the specified geographical locations.
• GCSE or equivalent in English and Maths at Grade C or above.
• Basic knowledge of self-employment.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams.
• Experience of working in a target-driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable

• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of information, advice.