Team Leader (Peterborough)

We are recruiting a Team Leader to join our amazing team. You will manage a team of Employment Specialists providing supervision, training, caseload management, and role modelling of the IPS approach, as part of the holistic recovery plan for health service users. You will provide a pivotal role in managing a high-quality service that meets Fidelity standards and delivers positive outcomes for service users. You will work with clients (manage a small caseload) who have health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will embed a high-performance culture to ensure an execution of all contractual delivery supported by exceptional quality and compliance, within budget, through effective management and leadership.

Our ideal candidate would be someone who can demonstrate effective coaching and mentoring skills and have experience in a leadership/management role. We are looking for a high level of initiative and motivation with the ability to seek out solutions to problems, as well as the ability to work under pressure. Be proud to help our communities build back better, to ensure no one is left behind. We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups.

In return for your dedication, knowledge, and commitment, we are offering a competitive salary range £37,000 to £39,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

There is also the opportunity to progress your career! Interested? There is an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Key Responsibilities:

• Meet, and strive to exceed, personal and Team performance targets (Key Performance Indicators).
• Lead, inspire, motivate and coach team(s) to achieve team and individual targets.
• Work collaboratively with your manager and support functions to support customer progression and achieve the best outcomes for customers.
• Drive a high-performance culture in line with Pluss' vision and values.
• Facilitate high frequency engagement activities with the team you are leading, via huddles, reviews, team meetings, 1:1 performance reviews and regular caseload reviews.
• Attend relevant meetings, to promote programme awareness and encourage appropriate referrals.
• Deliver a positive experience to all customers, ensuring they positively engage with the service(s).
• Ensure the scheme(s) has a range of progressive activities and techniques, consistently deployed, for customers to benefit from.
• Ensure all required contractual service standards are achieved by the team and take appropriate actions to address any under-performance.
• Ensure all agreed appropriate checks and controls are adhered to thus assuring quality standards are achieved.
• Utilise continuous improvement techniques/strategies to support the enhancement of the service for all stakeholders.
• Fully understand the regional labour market, including identification of emerging sectors and opportunities for the customer base to benefit from.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers.
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Deputise for the manager at internal and external meetings, and other events as required.
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Responsibility to ensure hard copy and system-held customer records are maintained to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and Experience:

• Previous leadership/management experience.
• A good working knowledge of the local labour market in the advertised geographical locations.
• GCSE or equivalent in English and Maths at Grade C or above.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.

• Knowledge of the employability industry and/or Knowledge of the recruitment industry.
• Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF).
• Experience of working with people in advice & guidance environments.
• Full driving license to enable deployment across a specified geographical area (region), when required.

Location: You will work across Peterborough. There will be a hybrid approach to working. Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm.

Closing Date: 29 January 2026. Contract: Subject to Contract Award.