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- Tasks: Support and guide participants to overcome employment barriers and achieve job goals.
- Company: Seetec Group empowers individuals to improve their lives through employment services.
- Benefits: Enjoy 25 days leave, volunteer days, healthcare cash plan, and retail discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, IT literacy, and experience in target-driven roles are essential.
- Other info: This is an office-based role in Norwich with opportunities for career progression.
The predicted salary is between 22500 - 26500 £ per year.
Job Role
Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people\’s lives? If so, then this might be the position for you.
We\’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.
You’llmanage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box we’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension – 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Refer a Friend Scheme
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
There\’s also the opportunity to progress your career within the SeetecGroup.
Interested? There\’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: This is an office-based role, working in Norwich
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 2 April 2026
Key Responsibilities
- Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
- Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Deliver a positive experience to new customers, ensuring they engage with you and the programme.
- Achieve the Customer Service Standards required on the programme
- Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer\’s personal circumstances, ambitions and goals.
- Where required, provide appropriate advice and guidance on the basics of selfemployment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment.
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
- Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.
- Ensure all relevant evidence requirements are met to verify job starts.
- Fully understand the local labour market, to source suitable job opportunities.
- Undertake direct marketing to employers using digital media e.g., email, LinkedIn, Facebook, Twitter etc.
- Market specific customers to employers.
- Identify the specific recruitment needs of employers and undertake tailored prescreens and group assessments.
- Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers
- Maintain hard copy and system-held customer records to the required compliance and quality standards.
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
- Ensures best practice is identified, adhered to and championed
- Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
- Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
- To handle personal data in accordance with the organisation\’s data protection policy.
- Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
- Adhere to the company\’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
- To undertake any other duties, as required, appropriate to the post
Skills and Experience
Essential
- A good working knowledge of the local labour market in the specified geographical locations
- Basic knowledge of self-employment
- Fully IT literate in using a range of Microsoft Office programmes
- Experience of working in a target driven environment
- Experience of delivering services to meet contractual and quality standards
Desirable
- Knowledge of the employability industry
- Knowledge of the recruitment industry
- Experience of working with people in the provision of information, advice & guidance\’
- Full driving licence
Additional Information
SEETEC is one of the UK\’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.
We create and source jobs and opportunities, and by focusing on people\’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us
Seetec an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Employment Adviser - (Norwich) employer: Seetec Business Technology Centre
Contact Detail:
Seetec Business Technology Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Adviser - (Norwich)
✨Tip Number 1
Familiarise yourself with the local labour market in Norwich. Understanding the specific challenges and opportunities in your area will help you connect better with potential participants and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with local organisations and community groups that focus on employability. Building relationships with these entities can provide valuable insights and resources, which you can leverage to support your future participants.
✨Tip Number 3
Showcase your coaching and mentoring skills through practical examples. Be prepared to discuss specific instances where you've successfully guided someone through a challenging situation, as this will highlight your ability to motivate and support others.
✨Tip Number 4
Research Seetec Group's values and mission. Aligning your personal values with those of the organisation will not only help you in interviews but also demonstrate your commitment to their overarching aim of empowering lives and improving communities.
We think you need these skills to ace Employment Adviser - (Norwich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Employment Adviser. Focus on your customer service skills, ability to work under pressure, and any experience in coaching or mentoring.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the barriers to employment. Use specific examples from your past experiences to demonstrate how you can make a difference in this role.
Highlight Relevant Skills: In your application, emphasise your knowledge of the local labour market and any experience you have in a target-driven environment. Mention your IT literacy and familiarity with Microsoft Office, as these are essential for the role.
Showcase Your Motivation: Convey your motivation and initiative in your application. Explain why you want to work as an Employment Adviser and how your unique experiences can contribute to the team's success at Seetec Group.
How to prepare for a job interview at Seetec Business Technology Centre
✨Showcase Your People Skills
As an Employment Adviser, you'll need to demonstrate excellent communication and interpersonal skills. Prepare examples of how you've successfully built relationships and supported individuals in the past. This will show your potential employer that you can connect with participants effectively.
✨Understand the Local Labour Market
Familiarise yourself with the local job market in Norwich. Be ready to discuss current employment trends, common barriers to employment, and potential job opportunities. This knowledge will highlight your initiative and understanding of the role's requirements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to overcome challenges or motivate others. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Motivation and Initiative
The role requires a high level of motivation and the ability to work independently. Share examples of times when you've taken the initiative to solve problems or improve processes. This will show that you're proactive and driven, qualities that are essential for this position.