Customer Administration Hub Adviser Part Time (Remote)

Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We're looking for a Customer Administration Hub Adviser to join our fantastic team! In this role, you'll play a key part in processing administrative tasks, including handling personal and confidential information with care and accuracy. You'll also manage inbound calls and emails, providing timely support and information to customers—whether it's resolving complaints, offering advice, or delivering general assistance.

We're looking for a candidate who can consistently deliver exceptional customer service, demonstrating strong organisational skills and a sharp eye for detail. Experience in a Contact Centre or Data Processing environment is essential. This fast‑paced role requires a team player who can confidently manage a variety of clerical tasks while also working independently when needed. Empathy, professionalism, effective communication, the ability to thrive under pressure, and commitment to meeting tight deadlines are crucial.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £24,242.40 to £26,354.40 pa / pro rata (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee, 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Key Responsibilities:

• Work under the direction of the Customer Administration Hub Team Leader
• Process and maintain system records for all contracts managed by Seetec and complete the appropriate administration following contractual and company procedures
• Deliver a high level of customer service at all customer contact points
• Process contract claims, adhering to stipulated guidelines
• Support and liaise with operational teams to ensure quality of submissions and accuracy of data
• Liaise directly with stakeholders to ensure anomalies are identified and resolved within appropriate and agreed timeframes to minimise financial impact
• Uphold and comply with GDPR and confidentiality standards
• Ensure a professional and positive working relationship with internal and external customers
• Identify opportunities to enhance processes and create efficiencies

Skills and Experience:

• Ability to work within set guidelines to comply with contract standards, working practices and adhering to SLAs and KPIs.
• Delivering a high level of customer service including stakeholders
• Highly organised in approach to work, both as a team member and as an individual.
• Demonstrating good interpersonal and communication skills, including using Teams and telephone
• Fully IT literate in using a range of Office 365 programmes and modern digital technologies, e.g. Excel
• Ability to process and action internal and external e‑mail enquiries, including from stakeholders and external enquiries, this may require investigating and updating internal systems

Desirable:

• Keep up to date with contractual variations from stakeholders and adapt to required changes
• Previous experience of working in a high‑pressure administration environment

Seetec is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of ex‑offenders can be found on our website under About us.

Seetec is an equal‑opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Location: Remote – working from home

Hours: 18.5 hours a week

Closing Date: 20 November 2025