Business Manager (Cambridge)

Are you a strategic leader with a passion for driving performance and making a difference in people's lives? If so, come and join us, as we are recruiting for a Business Manager leading our Connect to Work programme. As our Business Manager, you'll lead the delivery of our contract, inspiring and motivating a high-performing team to achieve exceptional results. You'll ensure quality, compliance, and budget control while identifying opportunities for collaboration and innovation across contracts. You'll also play a pivotal role in shaping the future of employment services across the Company.

Our ideal candidate will have proven experience in contract management and team leadership, a strong understanding of compliance, quality assurance, and budgetary control. You should have the ability to drive performance improvement and foster collaboration, be a strategic thinker with a hands-on approach to operational delivery, and possess excellent communication and stakeholder engagement skills.

In return for your dedication, knowledge, and commitment, we are offering a competitive salary range of £36,000 to £42,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, including 3 x salary life assurance
• Annual Salary Increase in line with national average
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally within our 2,500-strong team. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Cambridge

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Closing Date: 29 January 2026

Contract: Subject to Contract Award

Key Responsibilities

• Be the lead contact for the Connect to Work service and be responsible for submission of reports, addressing any queries, and providing all required information.
• Work with the Operations Manager to develop a strategy and be accountable for the delivery of the strategy.
• Responsibility to deliver all contractually set KPIs across a range of metrics e.g. customer services standards, performance, financial, compliance and quality.
• Lead, inspire, motivate, coach and supervise teams to deliver team and individual targets.
• Effectively manage a high-quality service that adheres to the principles of Connect to Work best practice.
• Drive and monitor stakeholder engagement to ensure development of a robust referral pipeline.
• Attend multidisciplinary team meetings, delivering presentations as needed to promote provision.
• Monitor and manage performance of the Employment Specialists - guide them individually on best practice and achieving individual and team job outcome targets.
• Create a culture of continuous improvement.
• Identify training needs of staff and arrange appropriate training to support with continuous professional development.
• Support the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
• Coordinate the work of Employment Specialists in a region in relation to building relationships with employers to effectively access the hidden labour market, external agencies and delivery of job seeking groups.
• Be responsible for the production of quantitative and qualitative reports on the designated services.
• Manage all contracts within a pre-determined financial budget.
• Manage Profit and Loss and monthly financial forecasting.
• Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts (performance, compliance, quality and staffing resources).
• Implement Performance Management metrics, identifying skills gaps, mentoring and coaching staff.
• Drive a high-performance culture in line with Seetec Pluss' vision and values.
• Working with Quality and Compliance teams, ensure checks and controls are in place, which are regularly reviewed and adhered to.
• Develop and maintain relationships with external stakeholders, including central government agencies, local authorities and other key customers, to enhance Seetec Pluss' influence in the market.
• Own and share local Jobcentre Plus (JCP) relationships to ensure appropriate referrals to your contracts.
• Develop relationships with other third parties for signposting referrals, where relevant.
• Deliver a positive experience to all customers, ensuring they positively engage with the service and identify opportunities to enhance the service further.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and Experience

Essential

• Extensive leadership and management experience.
• A detailed working knowledge of the local labour market in the advertised geographical locations.
• GCSE or equivalent in English and Maths at Grade C/4 or above.
• Fully IT literate in using a range of Microsoft Office programmes including 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.
• Experience of partnership management.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable

• Knowledge of the employability industry and/or knowledge of the recruitment industry.
• Understanding of Supported Employment Opportunities and associated frameworks (IPS/SEQF).
• Experience of working with people in advice & guidance environments.
• Full driving license to enable deployment across a specified geographical area (region), when required.

SEETEC is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.