At a Glance
- Tasks: Manage relationships with schools, ensuring they get the most out of our platform.
- Company: Join Seesaw, a beloved platform used by 25 million educators and families worldwide.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on impactful learning experiences.
- Why this job: Make a real difference in education while working with passionate teams.
- Qualifications: 5+ years in customer success or sales, preferably in educational tech.
The predicted salary is between 60000 - 80000 £ per year.
About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.
Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Manage a portfolio of our largest district partnerships
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop strategy for each account, identifying expansion targets and cancellation risks
Requirements:
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
- A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
- Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
- Ability to travel up to 25% of the time is required for this role
- Must be located and legally authorized to work in the United Kingdom
Remote Enterprise Customer Success Manager employer: SeeSaw
Seesaw is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture, where your contributions directly impact the educational experiences of millions. With a strong commitment to professional growth, Seesaw offers ample opportunities for career advancement and skill development, all while working remotely from the UK. Join us in our mission to create joyful learning experiences, and enjoy the flexibility and support that comes with being part of a passionate team dedicated to making a difference in education.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seesaw on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Seesaw’s mission and values. Think about how your experience aligns with their goals in the K-12 education market. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your consultative meeting skills! Since you'll be leading discussions with key stakeholders, role-play scenarios with friends or mentors. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Seesaw team.
We think you need these skills to ace Remote Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience in managing customer relationships and any relevant achievements in the education sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about education technology and how your skills align with our mission at Seesaw. Keep it engaging and personal – we love a good story!
Showcase Your Data Skills:Since the role involves leading consultative meetings using data, make sure to highlight any experience you have with data analysis or strategy development. We’re keen to see how you can leverage data to drive success for our customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SeeSaw
✨Know Your Stuff
Before the interview, dive deep into Seesaw's mission and values. Understand their products and how they impact educators and students. This knowledge will help you connect your experience with what they do, showing that you're genuinely interested in their work.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you've successfully managed customer relationships, especially in the education sector. Highlight how you've driven value for clients and navigated challenges, as this aligns perfectly with the responsibilities of a CSM at Seesaw.
✨Be Data-Driven
Since the role involves leading consultative meetings using data, come prepared with metrics or case studies that demonstrate your ability to analyse data and derive actionable insights. This will show that you can effectively support educators and drive success for Seesaw's accounts.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Seesaw's future plans, challenges in the K-12 market, or how they measure success. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
