At a Glance
- Tasks: Manage relationships with schools, ensuring they get the most from our platform.
- Company: Join Seesaw, a beloved platform used by 25 million educators and families worldwide.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on impactful learning experiences.
- Why this job: Make a real difference in education while working with passionate teams.
- Qualifications: 5+ years in customer success or sales, preferably in educational tech.
About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.
Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Manage a portfolio of our largest district partnerships
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop strategy for each account, identifying expansion targets and cancellation risks
Requirements:
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
- A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
- Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
- Ability to travel up to 25% of the time is required for this role
- Must be located and legally authorized to work in the United Kingdom
Remote Enterprise Customer Success Manager in Portsmouth employer: SeeSaw
Seesaw is an exceptional employer that prioritises the growth and success of its employees while fostering a collaborative and inclusive work culture. As a Remote Enterprise Customer Success Manager, you will have the opportunity to make a meaningful impact in the education sector, supported by a team that values innovation and continuous learning. With flexible working arrangements and a commitment to employee development, Seesaw offers a unique environment where your contributions are celebrated and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Enterprise Customer Success Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seesaw on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Seesaw’s mission and values. We should be ready to discuss how our experience aligns with their goal of providing joyful learning experiences for students.
✨Tip Number 3
Showcase our customer success stories! Be ready to share specific examples of how we’ve driven value for clients in previous roles, especially in the education sector. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the Seesaw team.
We think you need these skills to ace Remote Enterprise Customer Success Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in managing customer relationships and any relevant background in educational technology. We want to see how your skills align with our mission at Seesaw!
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your success in customer-facing roles. Use numbers and examples to illustrate how you've driven value for previous clients. This helps us understand the impact you've made in your past positions.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with educators and students alike, so don’t be afraid to show your passion for education and customer success. A genuine approach can really set you apart from other candidates!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s a great way to explore more about our culture and values while you’re at it!
How to prepare for a job interview at SeeSaw
✨Know Your Stuff
Before the interview, dive deep into Seesaw's mission and values. Understand their products and how they impact educators and students. This knowledge will help you connect your experience with their goals, showing that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you've successfully managed customer relationships, especially in the education sector. Highlight how you've driven value for clients and navigated challenges, as this will resonate well with the hiring team.
✨Be Ready to Discuss Strategy
Think about how you would approach managing a portfolio of district partnerships. Be prepared to discuss strategies for account expansion and renewal, and how you would identify risks. This shows that you’re proactive and understand the nuances of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the biggest challenges they face, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
