At a Glance
- Tasks: Manage relationships with schools, ensuring they get the most out of our platform.
- Company: Join Seesaw, a beloved platform used by millions in education.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on impactful partnerships.
- Why this job: Make a real difference in education while working with passionate teams.
- Qualifications: 5+ years in customer success or sales, preferably in educational tech.
The predicted salary is between 60000 - 80000 £ per year.
About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.
Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Manage a portfolio of our largest district partnerships
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop strategy for each account, identifying expansion targets and cancellation risks
Requirements:
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
- A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
- Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
- Ability to travel up to 25% of the time is required for this role
- Must be located and legally authorized to work in the United Kingdom
Remote Enterprise Customer Success Manager in Middlesbrough employer: SeeSaw
Seesaw is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture, where your contributions directly impact the educational experiences of millions. With a strong commitment to professional growth, Seesaw offers ample opportunities for career advancement while supporting a healthy work-life balance through remote flexibility. Join us in our mission to create joyful learning experiences, and be part of a team that celebrates innovation and teamwork in the heart of the UK education sector.
