At a Glance
- Tasks: Manage relationships with schools, ensuring they get the most out of our platform.
- Company: Join Seesaw, a beloved platform used by 25 million educators and families worldwide.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on impactful partnerships.
- Why this job: Make a real difference in education while working with a passionate team.
- Qualifications: 5+ years in customer success or sales, preferably in educational technology.
About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.
Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Manage a portfolio of our largest district partnerships
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop strategy for each account, identifying expansion targets and cancellation risks
Requirements:
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
- A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
- Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
- Ability to travel up to 25% of the time is required for this role
- Must be located and legally authorized to work in the United Kingdom
Remote Enterprise Customer Success Manager in Essex employer: SeeSaw
Seesaw is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative work culture where innovation thrives. As a Remote Enterprise Customer Success Manager, you will enjoy flexible working arrangements while contributing to a mission-driven company that values education and empowers educators worldwide. With ample opportunities for professional development and a supportive team environment, Seesaw stands out as a rewarding place to build a meaningful career in the educational technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Enterprise Customer Success Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seesaw on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Seesaw’s mission and values. Think about how your experience aligns with their goals in the K-12 education market. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your consultative meeting skills! Since you'll be leading discussions with key stakeholders, role-play scenarios with friends or family. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Seesaw team.
We think you need these skills to ace Remote Enterprise Customer Success Manager in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in customer success and educational technology, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love seeing numbers and results that back up your claims!
Be Authentic:Let your personality shine through in your application. We want to get a sense of who you are beyond your professional experience, so don’t be afraid to share your passion for education and customer success.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at SeeSaw
✨Know Your Stuff
Before the interview, dive deep into Seesaw's mission and values. Understand their products and how they impact educators and students. This will not only show your genuine interest but also help you connect your experience with their goals.
✨Showcase Your Success Stories
Prepare specific examples from your past roles that highlight your success in managing customer relationships, especially in the education sector. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Seesaw’s strategies for customer success and how they measure value for their clients. This demonstrates your proactive mindset and eagerness to contribute to their mission.
✨Be Ready for Role-Play
Since this role involves consultative meetings, be prepared for potential role-play scenarios during the interview. Practice how you would handle a meeting with a key district stakeholder, focusing on building rapport and addressing their needs effectively.
