At a Glance
- Tasks: Manage relationships with schools, ensuring they get the most out of our platform.
- Company: Join Seesaw, a beloved platform used by 25 million educators and families worldwide.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on impactful partnerships.
- Why this job: Make a real difference in education while working with passionate teams.
- Qualifications: 5+ years in customer success or sales, preferably in educational technology.
About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.
Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Manage a portfolio of our largest district partnerships
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop strategy for each account, identifying expansion targets and cancellation risks
Requirements:
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
- A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
- Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
- Ability to travel up to 25% of the time is required for this role
- Must be located and legally authorized to work in the United Kingdom
Remote Enterprise Customer Success Manager in Cardiff employer: SeeSaw
Seesaw is an exceptional employer that prioritises the growth and well-being of its employees while fostering a collaborative and inclusive work culture. As a Remote Enterprise Customer Success Manager, you will have the opportunity to make a meaningful impact in the education sector, supported by a team that values innovation and continuous learning. With flexible working arrangements and a commitment to professional development, Seesaw empowers its employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Enterprise Customer Success Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seesaw on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Seesaw’s mission and values. We should be ready to discuss how our experience aligns with their goal of providing joyful learning experiences for students.
✨Tip Number 3
Showcase our customer success skills! Be ready to share specific examples of how we’ve managed customer relationships and driven value in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Seesaw team.
We think you need these skills to ace Remote Enterprise Customer Success Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of an Enterprise Customer Success Manager. Highlight your experience in managing customer relationships and any relevant achievements in the education sector.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about education technology and how your background makes you a perfect fit for Seesaw. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your work history, focus on quantifiable achievements. Did you increase customer retention rates or drive significant account growth? Numbers speak volumes, so make sure we see them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SeeSaw
✨Know Your Stuff
Before the interview, dive deep into Seesaw's mission and values. Understand their products and how they impact educators and students. This will not only show your genuine interest but also help you connect your experience with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in managing customer relationships, especially in the K-12 education sector. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Seesaw’s strategies for customer success and how they measure value for their clients. This demonstrates your strategic thinking and genuine interest in contributing to their mission.
✨Be Adaptable
Given the dynamic nature of the role, be ready to discuss how you've successfully navigated change in previous positions. Share examples of how you’ve adapted your approach to meet evolving customer needs or market conditions.
