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- Tasks: Manage key district partnerships and drive value for educators through consultative meetings.
- Company: Join Seesaw, a trusted platform loved by 25 million educators and families worldwide.
- Benefits: Competitive salary, flexible vacation policy, and a focus on work-life balance.
- Why this job: Make a real impact in K-12 education while collaborating with diverse teams.
- Qualifications: 5+ years in customer-facing roles, preferably in educational technology.
- Other info: Dynamic environment with opportunities for growth and travel.
The predicted salary is between 50000 - 65000 £ per year.
About Seesaw: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross-functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.
Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Manage a portfolio of our largest district partnerships
- Own the renewal and expansion process for your portfolio
- Lead consultative meetings with key district stakeholders using data
- Develop strategy for each account, identifying expansion targets and cancellation risks
Requirements:
- Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
- A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position
- A background in educational technology is preferred, or a comparable combination of education and professional experience serving the UK, MENA, and other surrounding regions
- Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment
- Ability to travel up to 25% of the time is required for this role
- Must be located and legally authorized to work in the United Kingdom
Compensation & Benefits: Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors. The annual base salary range for this position is: £50,000 - £65,000.
Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users. We prioritise work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.
Seesaw provides equal employment opportunities to all employees and applicants for employment without regard to race, religious creed, colour, sex, sex stereotype, gender, gender identity/gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights.
Enterprise Customer Success Manager employer: Seesaw Learning
Contact Detail:
Seesaw Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seesaw on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Seesaw's mission and values. Think about how your experience aligns with their goals in the K-12 education market. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your consultative meeting skills! As a CSM, you'll need to lead discussions with key stakeholders. Role-play with a friend or mentor to get comfortable presenting data and strategies clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Seesaw team.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in managing customer relationships and any relevant background in educational technology. We want to see how you can bring value to our team!
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your success in customer-facing roles. Use metrics where possible to show how you've driven value for previous clients. This helps us understand the impact you've made in your past positions.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture at Seesaw, so don’t be afraid to express your passion for education and customer success. Authenticity goes a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s super easy to do! Just follow the prompts and you’ll be on your way to joining our amazing team.
How to prepare for a job interview at Seesaw Learning
✨Know Your Stuff
Before the interview, dive deep into Seesaw's mission and products. Familiarise yourself with their tools and how they benefit educators. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in managing customer relationships and driving value. Highlight any experience you have in the K-12 education market, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Come prepared with thoughtful questions about Seesaw’s strategies for customer success and how they measure impact. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
✨Be Adaptable
During the interview, be ready to discuss how you've managed change in previous roles. Seesaw values adaptability, so share examples of how you've thrived in dynamic environments and maintained strong performance under pressure.
