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For Companies At a Glance
- Tasks: Engage with schools, ensuring they get the most out of Seesaw's amazing platform.
- Company: Join Seesaw Learning, a trusted name for 25 million educators and families worldwide.
- Benefits: Full-time role with opportunities for growth and skill development in a supportive environment.
- Why this job: Make a real difference in education while building your career in customer success.
- Qualifications: 1-2 years in customer-facing roles; strong communication and organisational skills are key.
- Other info: Dynamic team culture with coaching and feedback to help you thrive.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Success Manager role at Seesaw Learning
Join to apply for the Customer Success Manager role at Seesaw Learning
About Seesaw
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the world\’s leading elementary learning experience company, offering an award-winning platform and a suite of digital curriculum products for teachers to deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student\’s learning experience to support and celebrate their learning.
About Seesaw
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the world\’s leading elementary learning experience company, offering an award-winning platform and a suite of digital curriculum products for teachers to deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student\’s learning experience to support and celebrate their learning.
Our Mission
Seesaw\’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Role Overview
We\’re hiring a Customer Success Manager (Level I) to support single school customers in the UK. This role is ideal for someone early in their CS career, eager to build skills in customer engagement, retention, and adoption. You\’ll manage a high-volume book of business, leading renewal conversations and ensuring a positive customer experience.
Responsibilities
Customer Engagement & Retention
- Manage a portfolio of single school customers with proactive outreach (email, phone).
- Communicate Seesaw\’s value and align it to customer goals.
- Identify risks, budget concerns, and upsell opportunities.
- Guide customers through the renewal process using discount playbooks as needed.
Product & Process Excellence
- Develop strong knowledge of Seesaw\’s offerings – including: Seesaw for Schools, Seesaw Instruction & Insights, Seesaw AI, and additional curriculum packages.
- Share product use cases and insights to drive adoption.
- Manage renewals, tasks, and communications in Salesforce and other tools.
- Follow structured workflows to balance outreach, pipeline, and follow-ups.
- Escalate risks or blockers to ensure customer success.
Collaboration & Growth
- Work closely with your Team Lead and Manager for coaching and feedback.
- Apply feedback to improve communication, efficiency, and time management.
- Contribute to a positive, collaborative team culture.
Qualifications
- 1–2 years of experience, ideally in Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus).
- Strong written and verbal communication skills.
- Comfortable with structured outreach (email + phone).
- Highly organized, able to manage multiple priorities.
- Adaptable and eager to learn in a fast-paced environment.
- Familiarity with Salesforce, Gainsight, or similar tools is a plus.
Our company participates in E-Verify.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Software Development
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Customer Success Manager employer: Seesaw Learning
Contact Detail:
Seesaw Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know Seesaw inside out! Familiarise yourself with their products and how they help educators. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer engagement, try role-playing conversations with friends or family. It’ll help you articulate Seesaw's value clearly and effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Seesaw team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer engagement and how it aligns with Seesaw's mission to provide joyful learning experiences.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your personality while still being professional.
Demonstrate Your Organisational Skills: In your application, mention any tools or methods you use to stay organised. This could be anything from managing multiple priorities to using software like Salesforce, which is a plus for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Seesaw Learning
✨Know Seesaw Inside Out
Before your interview, make sure you dive deep into Seesaw's offerings. Familiarise yourself with their products like Seesaw for Schools and Seesaw AI. This will not only show your enthusiasm but also help you align your answers to how you can contribute to their mission of joyful learning.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples from your past experiences where you effectively engaged with customers or resolved issues. Practising clear and concise responses will demonstrate your strong verbal skills, which are crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential customer scenarios you might face, such as handling budget concerns or upselling opportunities. Having a structured approach to these situations will impress the interviewers and show you're ready for the challenges ahead.
✨Emphasise Your Adaptability
Seesaw operates in a fast-paced environment, so highlight your ability to adapt and learn quickly. Share specific instances where you've successfully managed multiple priorities or adjusted to new processes. This will reassure them that you're the right fit for their dynamic team.