Client Success Lead - Innovative Technology

Not every client success role lets you shape cutting-edge autonomous technology through deep customer relationships. This one does.

Join a Boeing-backed team building the future of autonomous drone operations. We’re not just another tech startup, we’re pioneering technology that’s already being deployed by National Grid and major operators across critical sectors, and we need someone who can turn customer insights into product innovation.

Why Join?

• Deep customer relationships that drive innovation: Build partnerships where your understanding of client needs directly shapes how our autonomous technology evolves.
• Strategic influence on product development: Your customer insights will influence roadmap decisions, feature development, and how we solve real-world challenges.
• Cutting-edge technology that’s already deployed: Work with autonomous systems that are conducting real missions today, not theoretical prototypes.
• Shape an emerging technology: Help define how autonomous drone technology develops by understanding and translating customer requirements.
• Join a company that’s scaling now: This is the perfect moment to join. We’re rapidly expanding with proven technology, growing customer base, and accelerating commercial growth.
• Diverse sectors and use cases: Work across critical infrastructure, inspection services, and other applications as the technology expands.

The Role

You’re a relationship builder who doesn’t just want to manage accounts — you understand how to work with customers deeply so you can shape how cutting-edge technology develops. You’re strategic enough to engage senior executives, curious enough to understand complex technical challenges, and influential enough to translate customer insights into product innovation.

This isn’t a role where you’re just ensuring customer satisfaction. You’ll be building relationships where customers see you as a trusted adviser, and your understanding of their needs will directly influence how our autonomous technology evolves.

Working closely with our engineering, commercial, and operations teams, you’ll be the bridge between customer requirements and technology development, ensuring our innovations solve real-world problems that matter to our clients.

What You’ll Do

• Deep Customer Understanding: Build relationships so you become the trusted adviser clients turn to when exploring new applications for autonomous technology.
• Technology Influence: Translate customer insights directly into product development, working closely with engineering teams to ensure our technology solves real customer problems.
• Strategic Account Growth: Identify opportunities to expand our technology applications within client organisations. Developing new use cases, understanding additional challenges, and adapting to evolving requirements.
• Customer-Driven Innovation: Help shape our product roadmap by understanding customer pain points, operational challenges, and emerging needs across diverse sectors.
• Cross-functional Collaboration: Act as the voice of the customer internally, influencing everything from feature development to delivery approach based on deep customer knowledge.
• Value Realisation: Help clients achieve measurable outcomes from our technology while gathering insights that inform future development.
• Market Intelligence: Feed real-time customer insights back to product, engineering, and leadership teams to shape technology evolution and market strategy.

About You

• Customer-Centric Approach: Natural ability to build deep, trusted relationships where customers see you as a strategic partner, not just a vendor contact.
• Technology Curiosity: Genuine interest in understanding how technology works and how it can be applied to solve diverse customer challenges.
• Strategic Relationship Experience: 7+ years building and growing partnerships in B2B tech environments where customer feedback shapes product development.
• Cross-functional Collaboration: Experience working closely with engineering, product, or technical teams to translate customer requirements into development priorities.
• Complex Problem Solving: Ability to understand customer challenges deeply enough to identify opportunities for technology innovation and application.
• Influence & Communication: Strong ability to articulate customer insights internally and influence product decisions based on market intelligence.
• Regulated Industry Familiarity: Experience in sectors where technology adoption requires careful consideration — energy, utilities, aviation, government, or similar.

Bonus Points For:

• Experience in customer success roles where you’ve influenced product development.
• Background working with engineering or product teams to translate customer feedback.
• Familiarity with autonomous systems, robotics, or emerging technology adoption.
• Track record of building relationships that drive technology innovation.

Why This Role Matters

You won’t just be managing client relationships — you’ll be the bridge between customer needs and technology innovation. Your deep understanding of customer challenges will directly influence how our autonomous systems evolve, ensuring we build technology that solves real problems.

This is client success where your relationships genuinely shape product development, working with cutting-edge technology that’s already changing how industries operate.

Join a team of experts from F1, aerospace, and AI who are passionate about building technology that matters. This is your chance to build relationships that don’t just drive revenue — they drive innovation.

Ready to shape the future of autonomous technology through deep customer relationships?

Don’t have an up-to-date CV, or want to have a chat with our careers team before applying? Email recruitment@sees.ai