Account Success Manager in Reading

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Account Success Manager (ASM) plays a pivotal role in transforming customers from sales into long-term customer success. The mantra for the role is ‘users and usage’ and at its core that is about optimizing the number and proficiency of happy users and maximizing value creation from their usage of our solutions. For new customers, they provide an avenue into the managed account space and access to proactive support, ensuring that new users transition smoothly into active, engaged users. For existing customers, this role is the primary advocate of Seequent inside the account working in partnership with the Bentley Account Manager and wider account team, maximizing relations, understanding the accounts needs from our solutions, and driving users and usage.

As the primary Seequent point of contact for assigned accounts, the ASM acts as a strategic liaison between Seequent, the Bentley Account Manager, the account team and the customer. They coordinate customer interactions to ensure alignment across departments, including technical support team, to drive positive outcomes. ASMs develop a deep understanding of the customer, their business, their workflows, and how our solutions underpin and unlock more value for the customer. Among other things, this allows the ASM to help the customer better identify and communicate project value and know when to engage specialized technical expertise.

The skills to articulate complex solutions, build relationships, navigate complexity with dexterity, and collaborate across functions and bring roles together, are vital to success and ensuring that client challenges are addressed efficiently and successfully. Happy users, advocates of our solutions, optimizing the usage of our products, well supported.

Primary duties and responsibilities for the position:

• Drive Value and Growth: Identify opportunities to increase adoption, usage and business value from Seequent solutions, and work with the Bentley Account Manager to develop and execute growth opportunities within the account.
• Customer Advocacy & Influence: Represent the customer at a strategic level within Seequent, and bring Seequent priorities, opportunities and insights into the joint Bentley account planning process, ensuring their needs shape product usage, onboarding approaches and broader customer experience improvements.
• Building Relationships: Build and sustain strong relationships with customers and support the Bentley Account Team in developing executive and operational stakeholder engagement across the account to drive satisfaction, foster loyalty and support long-term retention and growth.
• Coordination of Onboarding and Training: Develop a clear understanding of what client onboarding and training requirements are. Organize the appropriate technical expert to deliver the training or onboarding activity. Follow up to understand the value that the training has delivered to the client.
• Customer Health Monitoring: Develop and monitor customer health scores and key performance indicators to proactively identify risks and opportunities, ensuring a path to success.
• Technical Support Coordination: Oversee and monitor customer engagement with technical support, addressing any issues before they become problems. Liaise with the appropriate domain specialist within our organization to provide a solution to our customer in a timely manner.
• Insights, Analytics and Reporting: Analyse key customer metrics - data related to NPS outcomes to identify trends and areas for improvement. Deliver meaningful insights and executive level reporting to customers.
• Cadence: Build a cadence of interaction with the key stakeholders in the account aligned with the Bentley account governance model and account plan, ensuring ‘no surprises’, timely and proactive support and services, sharing of information, reviews and overall, a highly engaged and collaborative working model and operating rhythm.

Qualifications and Essential skills:

• 5+ years of experience in industry (SAAS, highly pref Civil and Environmental)
• Ability to build a strong, strategic understanding of Seequent’s solution portfolio set.
• Customer-Centric Mindset - with proven experience driving customer outcomes.
• Highly developed communication with influencing skills, capable of engaging at all organizational levels and customers.
• Strong problem-solving capability with the ability to anticipate issues and provide solutions effectively.
• Wide product knowledge across the solution set, enabling connected, multi product value conversations.
• Relevant industry experience with the ability to engage credibly with technical & non-technical stakeholders.
• Technical proficiency is sufficient to guide customers and frame solution pathways confidently.
• High Emotional Intelligence with the ability to build trust, navigate ambiguity, and strengthen complex relationships.
• Strong action-orientation with the ability to drive momentum.
• Empathetic, customer focused approach grounded in understanding customer challenges and goals.
• Excellent organizational capability with the ability to manage complex portfolios of accounts and competing priorities.

Working conditions: Office based role with some travel and visits to client sites as required.

Our Commitment to Equity, Diversity, and Inclusion: At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Benefits of being a Seequenteer and why you’ll love being on our team:

• Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference.
• Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in.
• Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family.
• Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources.

If this sounds like the role for you, apply today.