Customer Solutions Specialist (Geotechnical Engineer) in London

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world‐leading technology at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their environmental impact. We operate in over 145 countries and proudly maintain headquarters in New Zealand.

The Customer Solutions Specialist (CSS) provides technical support, subject matter expertise, and product advice to our regional sales teams and customers. The role may have a domain specialism and sits within the regional Customer Solutions team.

The ideal candidate has proven technical and solution design skills in a complex, technology‐market environment. They are customer‐facing, able to quickly understand a client's software environment, identify and propose solutions that improve business processes, and present complex technical solutions with gravitas. They can join the dots between technology and business benefit; recommend optimal solution designs while managing customer expectations to maintain technical credibility. The successful candidate communicates with people from many cultures, delivers in‐person and web demonstrations, and trains on Seequent's full ecosystem of products and services.

The role requires proficiency across multiple solutions in the Seequent suite, supporting cross‐segment demand creation with quick response, problem‐solving, and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect. Significant travel is expected to ensure strong market orientation.

Our Expectations of You

• Product Knowledge
  • Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required.
  • Learn from customers how, what, where, and why they use our products or competitors, and feed that information back to the appropriate teams.
  • Develop and share your own technical expertise to provide advisory support to customers, colleagues, and peers, enabling them to meet their objectives.
• Professional Capabilities
  • Demonstrated ability to question, listen, and analyse to establish the current and desired picture.
  • Provide solutions appropriate to the client's needs and improve their business results.
  • Respond to customer technical queries in a timely and professional manner.
  • Become an authentic business partner and trusted advisor to clients, peers, and prospective customers.
• Sales/Revenue Generation
  • Work as part of the regional team to identify and progress opportunities with new and existing customers.
  • Gather market intelligence.
  • Conduct market development activities—setting up demonstrations, webinars, and supplying product information to prospects.
  • Maintain accurate client data in the CRM to support future business pipeline.
• Marketing and Business Goals
  • Monitor customer satisfaction and work to improve outcomes and perceptions.
  • Support all product upgrades, new releases, and new products.

Skills, Knowledge and Competencies Required

• Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), and Numerical Modelling.
• Experience in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry.
• Tertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely‐related discipline.
• Operational experience in civil or environmental engineering infrastructure construction projects is an advantage.
• Experience using, developing, or testing commercial software in GIS, geospatial, 3D modelling, geoscience, numerical modelling, or data management is an advantage.
• Technical orientation and natural curiosity for how software works; passion for being an expert user and technical guru.
• Relationship building abilities.
• Ability to support sales with technical information, insights, demonstrations, solution architecture, best practice, and innovative ideas during pre‐sales.
• Ability to confidently provide pre‐sales technical and solution support and lead technical aspects of prospect and customer engagements.
• Proactive communication of progress to sales teams and management.
• Demonstrate and train customers on the software solution set for C‐level and technical audiences.
• Confident oral and written communication skills in English (other European languages such as Italian or German are advantageous).

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please contact our Talent Acquisition team. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply.

Benefits of Being a Seequenteer

Our culture encourages collaboration, innovation, and ownership. You'll enjoy competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan, rewards & recognition, continuous learning, career growth opportunities, internal engagement events, wellbeing programs, and personal support resources. Additional benefits are unique to each location.

How to Apply

If this sounds like the role for you, apply today with a covering letter and CV.