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For Companies At a Glance
- Tasks: Transform customer experiences and drive long-term success with Seequent's innovative solutions.
- Company: Join Seequent, a leader in tech with a focus on customer satisfaction.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be the voice of the customer and make a real impact on their success journey.
- Qualifications: 5+ years of experience, strong communication skills, and a customer-centric mindset.
- Other info: Dynamic office environment with some travel and client-site visits.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Seequent, Reading, United Kingdom. Enterprise Success Manager (ESM) role at Seequent.
The Enterprise Success Manager (ESM) plays a pivotal role in transforming customers from sales into long-term customer success. The mantra for the role is ‘users and usage’ and is about optimizing the number and proficiency of happy users and maximizing their usage of our solutions. For new customers, they provide proactive support from the point of sale, ensuring that new users transition smoothly into active, engaged users. For existing customers, this role is the primary advocate of Seequent inside the account, maximizing relations, understanding the account needs from our solutions, and driving users and usage.
As the primary point of contact for assigned accounts, the ESM acts as a strategic liaison between the customer and internal teams—including technical support, product management, and account management. They coordinate all customer interactions to ensure alignment across departments and drive positive outcomes.
ESMs develop a deep understanding of the customer, their business, their workflows, and how Seequent solutions underpin and unlock more value for the customer. This helps identify and communicate project value and determine when to engage specialized technical expertise. The skills to articulate complex solutions, build relationships, navigate complexity, and collaborate across functions are vital to success and ensuring client challenges are addressed efficiently and effectively.
Happy users are advocates of our solutions, optimizing the usage of our products with strong support.
Responsibilities
- An Enterprise Success Manager (ESM) works with the account manager as an active participant of the account team to ensure customers achieve their desired outcomes while using Seequent products or solutions.
- Build Relationships: Develop and maintain strong relationships with customers to drive satisfaction, foster loyalty, and support long-term account retention.
- Onboarding and Training Coordination: Understand onboarding and training requirements, organize the appropriate technical expert to deliver training or onboarding, and follow up to measure value delivered to the client.
- Customer Advocacy: Represent the voice of the customer within Seequent and advocate for their needs to improve onboarding, product usage, technical support, and overall experience.
- Technical Support Coordination: Monitor customer engagement with technical support and liaise with domain specialists to provide timely solutions.
- Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that could benefit the customer.
- Data Analysis and Reporting: Analyze customer data related to outcomes (e.g., product usage, support metrics, engagement) and present NPS or related reports to customers.
- Cadence: Build a regular cadence of interaction with key account roles, ensuring proactive support, information sharing, and a highly engaged working model.
Qualifications And Essential Skills
- 5+ years of industry experience.
- Ability to understand the solution set.
- Customer-Centric Mindset: Commitment to helping customers achieve outcomes.
- Communication: Clear and effective communication with customers and internal teams.
- Problem-Solving: Ability to identify issues and provide solutions.
- Product Knowledge: Broad knowledge across multiple products to enable cross-portfolio guidance.
Relevant Industry Experience
- Technical Proficiency: Understanding of products/services to provide guidance and support.
- High EQ, empathetic, capable of building trust and working with complexity.
- Action-orientated and organized in managing multiple accounts.
Working conditions
Office based role with some travel and client-site visits as required.
Equity, Diversity, and Inclusion
Seequent champions the uniqueness of each individual and is committed to inclusiveness, equity, and accessibility. If accommodation is needed during the recruitment process, please inform the Talent Acquisition team. We encourage individuals of all backgrounds and abilities to apply.
How to Apply
If this sounds like the role for you, apply today with a covering letter and CV.
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Enterprise Success Manager employer: Seequent
Contact Detail:
Seequent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seequent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Seequent's products inside out. Show us how you can help customers maximise their usage and become advocates for our solutions. We love candidates who can articulate complex ideas simply!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you've turned customer challenges into success stories. We want to see how you can bring that experience to the Enterprise Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Seequent team!
We think you need these skills to ace Enterprise Success Manager
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your customer-centric mindset and how your experience aligns with the role. We want to see your passion for helping customers achieve their goals.
Tailor Your CV: Don’t just send a generic CV! Tailor it to showcase your relevant experience, especially in building relationships and providing technical support. We love seeing how you’ve made an impact in previous roles.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We’re looking for someone who can navigate complexity and provide effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Seequent
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Seequent's customer base and their needs. Familiarise yourself with how their solutions can transform user experiences. This will help you articulate how you can drive customer success effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships in previous roles. Highlight your ability to foster loyalty and satisfaction among clients. This is crucial for an Enterprise Success Manager, so make sure to convey your interpersonal skills.
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you've faced in past roles and how you resolved them. Be ready to discuss your approach to identifying issues and providing solutions, as this is key to ensuring client challenges are addressed efficiently.
✨Be Ready to Discuss Data Analysis
Brush up on your data analysis skills and be prepared to talk about how you've used data to drive customer engagement and outcomes. Mention any experience with reporting metrics like NPS, as this will show your analytical capabilities.
