Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and solutions to customers and sales teams.
- Company: Seequent creates innovative subsurface software for a sustainable world.
- Benefits: Enjoy competitive pay, professional development, and travel opportunities.
- Why this job: Join a passionate team making a real impact on the planet.
- Qualifications: Tertiary qualification in geology or related field; customer-facing experience preferred.
- Other info: Diverse and inclusive workplace committed to employee growth.
The predicted salary is between 36000 - 60000 £ per year.
Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure. Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions – for people and the planet.
The Customer Solution Specialist (CSS) role is dedicated to providing technical support and subject matter expertise, providing product advice and solutions to our regional sales teams and customers. The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be ‘customer facing’ – able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client’s existing software environment, identify and propose solutions that will improve their business processes and ultimately, success.
Our expectations of you:
- Product Knowledge: Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, Geoslope, PLAXIS, OpenGround and other products or solutions as required; Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business.
- Professional capabilities: Demonstrated ability to question, listen and analyse to establish the current and desired picture; Provide solutions appropriate to the clients’ needs and to improve their business results; Be responsive to customer technical queries providing timely and professional support.
- Sales/revenue generation: Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers; Gather market intelligence; Market development – setting up demonstrations, webinars and supplying product information to prospective customers.
- Marketing and Business Goals: Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions; Assist, facilitate and support all product upgrades, new releases and new products.
What Success looks like:
- Building best-in-class customer solutions, where users see our solution capabilities as a business and technical strength and reason to partner with Seequent.
- Positively contributing to the region user and revenue growth expectations; Assist with the development of new opportunities.
- Receiving positive feedback from our user base and building a reputation as being responsive, professional, knowledgeable and accountable.
Skills, knowledge and competencies required to be great at this role:
- Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry.
- Tertiary qualification in geology, hydrogeology, earth sciences, mathematics, engineering, or a closely-related discipline.
- Operational experience in civil or environmental engineering infrastructure construction projects an advantage.
- Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage.
Why you will enjoy working with us:
You will be joining a highly skilled, highly productive team who are passionate about what we do. We are a friendly, intelligent, and supportive group and are looking forward to you bringing your expertise to the team. If you join the Seequent family you will enjoy a fast paced and dynamic environment, exciting challenges, and a variety of tasks. You will have access to ongoing professional development opportunities, and we offer competitive compensation packages.
Inclusion + Diversity: In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process, please let us know and we will work with you to meet your needs.
Customer Solution Specialist employer: Seequent
Contact Detail:
Seequent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Specialist
✨Tip Number 1
Familiarise yourself with Seequent's product portfolio, including Leapfrog and PLAXIS. Understanding these tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Seequent on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your technical skills through practical demonstrations. Since the role involves presenting complex solutions, being able to articulate your thought process and problem-solving abilities will set you apart.
✨Tip Number 4
Stay updated on industry trends related to geoscience and environmental engineering. This knowledge will not only enhance your conversations with potential employers but also show that you are proactive and engaged in your field.
We think you need these skills to ace Customer Solution Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Customer Solution Specialist role. Read through the job description carefully and identify the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any relevant experience in technical support, solution design, or customer-facing roles. Use specific examples to demonstrate your ability to communicate complex technical solutions effectively and your experience in similar industries.
Highlight Technical Skills: Make sure to include any technical skills that are relevant to the position, such as experience with software like Leapfrog, Central, or PLAXIS. Mention any qualifications in geology, engineering, or related fields, and how they contribute to your understanding of the products you'll be supporting.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Seequent specifically and how you can contribute to their mission of building a better world through technology.
How to prepare for a job interview at Seequent
✨Understand the Product Portfolio
Before your interview, make sure you have a solid understanding of Seequent's product offerings like Leapfrog, Central, and PLAXIS. Familiarise yourself with how these products solve real-world problems for customers, as this will help you demonstrate your technical knowledge and ability to connect solutions to business needs.
✨Showcase Your Customer-Facing Skills
As a Customer Solution Specialist, you'll need to interact with clients confidently. Prepare examples from your past experiences where you've successfully engaged with customers, identified their needs, and provided tailored solutions. This will highlight your charisma and presence during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to think on your feet.
✨Cultural Awareness and Communication Skills
Given the global nature of Seequent's clientele, it's crucial to demonstrate your ability to communicate effectively with diverse audiences. Share experiences where you've successfully navigated cultural differences or language barriers, and emphasise your adaptability in various communication settings.
