Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and expertise to sales teams and customers in geotechnical engineering.
- Company: Join Seequent, a leader in Earth sciences technology with a global presence.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for continuous learning.
- Why this job: Make a real impact by helping clients improve their business outcomes sustainably.
- Qualifications: Tertiary qualification in geotechnical engineering or related field; strong communication skills.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Seequent, we help organisations understand the underground, giving the confidence to make better decisions faster. We build worldâleading technology at the forefront of Earth sciences, transforming how our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their environmental impact. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Customer Solution Specialist (CSS) provides technical support, subjectâmatter expertise, and product advice to regional sales teams and customers. The role may specialise in a domain and sits within the Customer Solutions team.
The ideal candidate has proven technical and solutionâdesign skills gained in a complex, technologyâsalesâbased market. They are customerâfacing, able to quickly understand clients' software environments, identify solutions, and present complex technical concepts with gravitas. They link technology to business benefits, recommending optimal designs while managing expectations to maintain credibility. Excellent crossâcultural communication skills are essential, including support for nonâEnglish speaking users via inâperson and webâdelivered demonstrations and training across our product suite.
Key responsibilities include:
- Becoming proficient in Leapfrog, Central, OpenGround, GeoStudio, PLAXIS, and related solutions.
- Learning how customers use our products or competitors.
- Delivering advisory support.
- Providing responsive technical assistance that drives business growth.
- Significant travel is expected to maintain market orientation and support regional sales teams.
Our Expectations of You â Product Knowledge
- Become a generalist CSS across Seequent's product portfolio.
- Understand customer usage patterns and challenges, feeding insights back to relevant teams.
- Build and share technical expertise with colleagues to help meet customer objectives.
Professional Capabilities
- Question, listen, and analyse to establish current and desired states.
- Provide solutions that improve client business outcomes.
- Respond to customer queries promptly and professionally.
- Build authentic trust as a business partner and trusted advisor.
Sales/Revenue Generation
- Collaborate with the regional team to identify and progress opportunities within existing and new accounts.
- Gather market intelligence and conduct market development activities such as demos and webinars.
- Champions CRM by maintaining accurate client data to support pipeline management.
Marketing and Business Goals
- Monitor and improve customer satisfaction levels.
- Assist with product upgrades, new releases, and new product launches.
Skills, Knowledge and Competencies
- Experience in Finite Element Analysis, Finite Element Modelling, and Numerical Modelling.
- Industry experience in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy.
- Tertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closelyârelated discipline.
- Operational experience in civil or environmental engineering infrastructure projects is advantageous.
- Experience with GIS, geospatial, 3D modelling, geoscience, numerical modelling, or data management software is advantageous.
- Technical orientation with a passion for becoming an expert user.
- Strong relationshipâbuilding abilities.
- Proven ability to support sales with technical insight, demos, solution architecture, and best practices during preâsales.
- Confident oral and written communication in English; experience with other European languages (e.g., Italian, German) is a plus.
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. We are committed to inclusiveness, equity, and accessibility. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We encourage individuals of all backgrounds and abilities to apply, even if you do not tick every requirement.
Benefits of Being a Seequenteer
- Competitive salary, flexible working, a paid day each year to volunteer.
- Employee share purchase plan in most locations.
- Rewards & recognition program.
- Continuous learning and career growth opportunities.
- Internal engagement events, culture & wellbeing program, personal support resources.
- Additional benefits unique to each location.
How to Apply
If this sounds like the role for you, apply today with a covering letter and CV.
Customer Solutions Specialist (Geotechnical Engineer) in Birmingham employer: Seequent
Contact Detail:
Seequent Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Solutions Specialist (Geotechnical Engineer) in Birmingham
â¨Tip Number 1
Get to know the company inside out! Research Seequent's products and their impact on the industry. This will help you tailor your conversations and show that you're genuinely interested in what they do.
â¨Tip Number 2
Practice your pitch! Be ready to explain how your skills in geotechnical engineering can solve real problems for customers. Use examples from your past experiences to demonstrate your expertise.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the Seequent team.
We think you need these skills to ace Customer Solutions Specialist (Geotechnical Engineer) in Birmingham
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Specialist role. Highlight your technical skills and experience in geotechnical engineering, as well as any relevant software knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Seequent. Be sure to mention specific experiences that demonstrate your problem-solving skills.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to showcase your communication skills in your application. Use clear and concise language, and don't hesitate to include examples of how you've effectively communicated complex concepts in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. Itâs super easy, and you'll be able to submit all the necessary documents in one go. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Seequent
â¨Know Your Products Inside Out
Before the interview, make sure youâre familiar with Seequent's product portfolio, especially Leapfrog, Central, and GeoStudio. Understanding how these tools solve customer challenges will help you demonstrate your technical expertise and show that you can link technology to business benefits.
â¨Showcase Your Communication Skills
Since this role requires excellent cross-cultural communication, practice explaining complex technical concepts in simple terms. You might even want to prepare a mini-demo of a product feature to illustrate your point. This will highlight your ability to engage with clients effectively.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you identified solutions for clients or improved their business outcomes. Be ready to discuss specific examples that showcase your analytical abilities and customer-centric approach.
â¨Research the Company Culture
Familiarise yourself with Seequentâs commitment to equity, diversity, and inclusion. Reflect on how your values align with theirs and be prepared to discuss how you can contribute to a positive workplace culture. This shows that youâre not just interested in the role but also in being part of the team.
