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- Tasks: Support customers with technical expertise and solutions in the energy and environment sector.
- Company: Seequent is a global leader in Earth sciences, helping organisations make better underground decisions.
- Benefits: Enjoy flexible work options, travel opportunities, and unique location-based perks.
- Why this job: Join a team that values curiosity, collaboration, and making a positive global impact.
- Qualifications: Tertiary qualification in geology or hydrogeology and 3+ years of relevant industry experience required.
- Other info: This is a short-term contract role until May 2026 with travel across EMEA.
The predicted salary is between 36000 - 60000 £ per year.
Customer Solutions Specialist (Energy & Environment) – Geologist/ Hydrologist
About Us
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Role:
The role of Customer Solutions Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism and sits within the regional Customer Solutions team.
The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be ‘customer facing’ – able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client’s existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to “join the dots” between technology and the business benefit; recommend optimal solution designs whilst managing the customers’ expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web-delivered demonstrations and training of the full ecosystem of our products and services.
This role is a short term contract until May 2026. Flexibility for travelling within EMEA is required to attend conferences, customer visits, training, and internal meetings. This could amount to 8-12 trips of varying length per year.
In this role, you will have the opportunity to:
- Become proficient as a generalist CSS across the Seequent product range including Volsung, Leapfrog, Edge, Contaminants Extension, Central and other products or solutions as required;
- Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business;
- Develop and share your own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives.
- Demonstrated ability to question, listen and analyse to establish the current and desired picture;
- Provide solutions appropriate to the clients’ needs and to improve their business results;
- Be responsive to customer technical queries providing timely and professional support;
- Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers.
- Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers;
- Market development – setting up demonstrations, webinars and supplying product information to prospective customers;
- Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.
To be successful in this role, you should have:
- A tertiary qualification in geology or hydrogeology, or a closely-related discipline (please note if you don\’t hold this qualification, unfortunately you will not be considered for the role);
- Minimum 3 years’ industry experience in either geothermal, oil & gas, CCS, hydrogeology or reservoir engineering.
- Experience in Volsung, Leapfrog or Central would be an advantage;
- Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;
- Relationship building abilities;
- Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during the pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;
- Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;
- Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;
- Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;
- Confident oral and written communication skills in English. Other languages would be advantageous;
- Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively;
- Balanced and informed approach to problem solving;
- Tenacity, persistence and focus with the ability to prioritise between multiple tasks;
- Innovative, open to and able to work in a fast growing, fast paced and constantly changing environment.
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don\’t meet every requirement. Please don\’t count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply. Thank you for considering us as your potential employer; we\’re excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
How to apply
If this sounds like the role for you, apply today with a covering letter and CV.
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Customer Solutions Specialist (Energy & Environment) – Geologist/ Hydrologist employer: Seequent Limited
Contact Detail:
Seequent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist (Energy & Environment) – Geologist/ Hydrologist
✨Tip Number 1
Familiarise yourself with Seequent's product range, especially Volsung, Leapfrog, and Central. Understanding these tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Seequent on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully provided technical solutions or support. Being able to share specific examples will showcase your problem-solving skills and customer-facing experience.
✨Tip Number 4
Brush up on your communication skills, particularly in explaining complex technical concepts in simple terms. This is crucial for a Customer Solutions Specialist, as you'll need to connect with clients from diverse backgrounds.
We think you need these skills to ace Customer Solutions Specialist (Energy & Environment) – Geologist/ Hydrologist
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Customer Solutions Specialist role. Highlight your relevant experience in geology or hydrogeology, and explain how your skills align with Seequent's mission to help organisations understand the underground.
Showcase Technical Expertise: In your CV, emphasise your technical skills and experience with software solutions like Volsung, Leapfrog, or Central. Provide specific examples of how you've used these tools to solve problems or improve business processes.
Demonstrate Communication Skills: Since the role requires effective communication with diverse clients, include examples in your application that showcase your ability to convey complex technical information clearly and confidently, especially in a customer-facing context.
Highlight Team Collaboration: Mention any experiences where you worked as part of a team to achieve common goals. This is crucial for the role, so provide examples of how you contributed to team success and supported colleagues in a collaborative environment.
How to prepare for a job interview at Seequent Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in geology or hydrogeology. Highlight specific projects or experiences where you've successfully applied your knowledge, especially in areas like geothermal, oil & gas, or reservoir engineering.
✨Demonstrate Customer-Facing Skills
Since the role requires interfacing with clients, practice how you present complex solutions clearly and confidently. Use examples from past experiences where you've effectively communicated technical information to non-technical audiences.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach specific customer challenges. Think of scenarios where you've identified problems and proposed effective solutions, showcasing your analytical skills and ability to 'join the dots' between technology and business benefits.
✨Emphasise Team Collaboration
The role involves working closely with sales teams and other colleagues. Be ready to discuss how you've successfully collaborated in the past, sharing examples that demonstrate your ability to be a team player and contribute to collective goals.
