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For Companies At a Glance
- Tasks: Empower customers and drive impact through advanced analytics and data-driven insights.
- Company: Join Seeq, a fast-growing SaaS company transforming industrial analytics.
- Benefits: Competitive salary, remote work, generous home office allowance, and pet-friendly workspace.
- Why this job: Make a real difference by helping global enterprises succeed with data.
- Qualifications: 7+ years in customer-facing roles, strong business acumen, and experience in B2B SaaS.
- Other info: Collaborative culture with growth opportunities in a fully remote environment.
The predicted salary is between 43200 - 72000 £ per year.
Empower Customers. Drive Impact. Grow with Seeq. At Seeq, we're on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you'll play a pivotal role in that transformation—building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success. Our CSMs are trusted advisors and strategic partners. You'll act as the customer's champion, aligning their goals with Seeq's solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world's largest and most innovative organizations.
What You'll Do
- Be the customer's advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes.
- Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI.
- Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.
- Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities.
- Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed.
- Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.
Requirements
- 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations.
- Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges.
- Ability to translate technical solutions into business value for process manufacturing clients.
- Strong knowledge of process manufacturing operations and KPIs to drive adoption and success.
- Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships.
- Experience managing renewals and driving account growth in complex, global organizations.
- Strong business acumen with a data-driven mindset—you know how to use customer health indicators to pivot strategies when needed.
- Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus.
- Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations.
- Current or prior experience using Seeq's product is a huge plus.
Why Join Seeq?
- Impactful work: Help global enterprises transform how they analyze and act on data.
- Culture of collaboration: Work with passionate, curious, and mission-driven colleagues in a fully remote environment.
- Growth opportunities: Shape your career at a company scaling rapidly across industries and markets.
- Customer-first philosophy: Be empowered to do what's right for customers while supported by a cross-functional team.
If you're passionate about helping customers succeed, thrive on solving complex challenges, and want to make a real difference at a high-growth SaaS company, we'd love to hear from you.
Benefits
- Competitive salary plus variable commission $135,000 USD base salary.
- Benefits: Internet and mobile phone reimbursements, generous home office allowance.
- The best co-workers (we've analyzed the data, so we know it's true).
- Pet-friendly workspace (your dog will be so happy to have you home).
- You love your job!
Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.
Senior Customer Success Manager-Industrial Analytics in London employer: Seeq Corporation
Contact Detail:
Seeq Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager-Industrial Analytics in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seeq on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Seeq's products and services. Understand how they help customers in process manufacturing. This knowledge will not only impress your interviewers but also show that you're genuinely interested in helping customers succeed.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in customer-facing positions. This will demonstrate your ability to advocate for customers and drive adoption effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your enthusiasm for the role and how you can contribute to Seeq’s mission can leave a lasting impression. Plus, it shows you’re proactive and engaged!
We think you need these skills to ace Senior Customer Success Manager-Industrial Analytics in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can be the customer's advocate and drive their success with Seeq's solutions.
Highlight Relevant Experience: Make sure to showcase your 7+ years in customer-facing roles, especially in B2B SaaS or industrial sectors. We’re keen on understanding how your background aligns with our mission to empower customers.
Be Data-Driven: Since we value a data-driven mindset, include examples of how you've used customer health indicators to pivot strategies in the past. This will show us that you understand the importance of metrics in driving adoption and success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Seeq Corporation
✨Know Your Customer's World
Before the interview, dive deep into the process manufacturing industries relevant to Seeq. Understand their workflows, challenges, and key performance indicators (KPIs). This knowledge will help you speak their language and demonstrate how you can drive value for customers.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed customer relationships, driven adoption, or facilitated renewals. Highlight measurable outcomes and how your actions directly contributed to customer success—this will resonate well with the interviewers.
✨Be a Problem Solver
Anticipate potential challenges that customers might face and think about how you would address them. During the interview, share your problem-solving approach and how you would connect customers with the right resources at Seeq to ensure their success.
✨Engage with Data-Driven Insights
Since the role requires a strong business acumen with a data-driven mindset, be ready to discuss how you’ve used customer health indicators in the past to pivot strategies. Bring examples of how data has informed your decisions and led to successful outcomes for your clients.
