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For Companies At a Glance
- Tasks: Empower customers and drive their success with advanced analytics and data-driven insights.
- Company: Join Seeq, a fast-growing SaaS company transforming industrial processes.
- Benefits: Competitive salary, remote work, generous home office allowance, and pet-friendly workspace.
- Why this job: Make a real impact by helping global enterprises unlock the value of their data.
- Qualifications: 7+ years in customer-facing roles, preferably in B2B SaaS or industrial sectors.
- Other info: Collaborative culture with growth opportunities in a fully remote environment.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Empower Customers. Drive Impact. Grow with Seeq. At Seeq, we are on a mission to help industrial companies transform how they work through advanced analytics and data-driven insights. As a Customer Success Manager (CSM), you will play a pivotal role in that transformation—building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success.
Our CSMs are trusted advisors and strategic partners. You will act as the customer’s champion, aligning their goals with Seeq’s solutions, driving adoption, and ensuring seamless renewals and expansions. This is your opportunity to make a measurable impact at a fast-growing SaaS company while working with some of the world’s largest and most innovative organizations.
What You’ll Do
- Be the customer’s advocate: Understand their strategic goals and proactively create success plans to drive measurable outcomes.
- Deliver value consistently: Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI.
- Drive adoption: Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high.
- Own renewals & growth: Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities.
- Problem-solve with impact: Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed.
- Collaborate cross-functionally: Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.
What You Bring
- 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations.
- Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges.
- Ability to translate technical solutions into business value for process manufacturing clients.
- Strong knowledge of process manufacturing operations and KPIs to drive adoption and success.
- Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships.
- Experience managing renewals and driving account growth in complex, global organizations.
- Strong business acumen with a data-driven mindset—you know how to use customer health indicators to pivot strategies when needed.
- Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus.
- Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations.
- Current or prior experience using Seeq’s product is a huge plus.
Why Join Seeq?
- Impactful work: Help global enterprises transform how they analyze and act on data.
- Culture of collaboration: Work with passionate, curious, and mission-driven colleagues in a fully remote environment.
- Growth opportunities: Shape your career at a company scaling rapidly across industries and markets.
- Customer-first philosophy: Be empowered to do what’s right for customers while supported by a cross-functional team.
If you’re passionate about helping customers succeed, thrive on solving complex challenges, and want to make a real difference at a high-growth SaaS company, we’d love to hear from you.
Seeq is a remote-first company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.
We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine’s Best Places to Work.
The Perks of Working at Seeq
- Competitive salary plus variable commission $135,000 USD base salary
- Benefits: Internet and mobile phone reimbursements, generous home office allowance
- The best co-workers (we’ve analyzed the data, so we know it’s true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!
Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.
Customer Success Manager-Industrial Software in London employer: Seeq Corp.
Contact Detail:
Seeq Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager-Industrial Software in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seeq on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Seeq's products inside out. Dive into case studies or customer success stories related to industrial software. This will help you speak confidently about how you can drive adoption and deliver value to customers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've turned challenges into opportunities for customers. This aligns perfectly with the CSM role, where being a customer's advocate is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your excitement about the role and how you can contribute to Seeq’s mission can leave a lasting impression. Plus, it shows you’re genuinely interested!
We think you need these skills to ace Customer Success Manager-Industrial Software in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping customers succeed! Share specific examples of how you've made a difference in previous roles, especially in customer-facing positions. This will help us understand your commitment to driving impact.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B SaaS and the industrial sector. We want to see how your skills align with our mission at Seeq, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at Seeq Corp.
✨Know Your Customer's Goals
Before the interview, research the types of customers Seeq works with, especially in process manufacturing. Understand their strategic goals and challenges so you can discuss how you would advocate for them as a Customer Success Manager.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully navigated challenges for customers. Highlight how you connected them to the right resources and drove measurable outcomes, as this aligns perfectly with the role's focus on problem-solving.
✨Demonstrate Your Data-Driven Mindset
Be ready to discuss how you've used customer health indicators to pivot strategies in previous roles. This will show your understanding of the importance of data in driving customer success and adoption, which is crucial for this position.
✨Engage with Cross-Functional Collaboration
Think of examples where you've worked closely with other teams, like Sales or Product, to enhance customer experiences. This will demonstrate your ability to collaborate cross-functionally, a key aspect of the Customer Success Manager role at Seeq.
