At a Glance
- Tasks: Manage and optimise Amazon Ads campaigns, ensuring seamless execution and performance insights.
- Company: Join SeenThis, a leading video advertising partner transforming the open web.
- Benefits: Competitive salary, global team collaboration, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and client relationships.
- Why this job: Be the operational heartbeat of high-impact campaigns in digital advertising's fastest-growing segment.
- Qualifications: 3+ years in digital advertising or customer success, with strong organisational and analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
Are you passionate about operational excellence, campaign performance, and shaping the future of retail media? At SeenThis, we are looking for a meticulous and driven Customer Success Manager to join our global team. In this role, you will be the key to ensuring seamless campaign execution for Amazon Ads, directly supporting our VP Sales – Retail Media & Commerce. This is your opportunity to work with global markets and be the operational heartbeat of high-impact campaigns in the fastest-growing segment of digital advertising.
About SeenThis: The open web has massive untapped advertising potential, but video has historically underperformed here. SeenThis is changing that. As a video advertising partner, we prove the open web delivers exceptional results, capturing more attention with cost-effective video that keeps publishers profitable and the internet independent. Since 2017, we've served billions of streams for 5,000+ brands across 50+ countries. We believe brands deserve reach wherever audiences are, publishers deserve sustainable revenue, and the internet deserves to stay open. Our team of 130+ employees works globally from offices in Stockholm, Oslo, London, Paris, Singapore, Hong Kong, New York, and Sydney. We're expanding across all teams and constantly seeking new colleagues who want to make real impact in a fast-moving, collaborative environment where innovation happens daily.
About the Role: As the Customer Success Manager focused on Amazon Ads, you’ll play an important role in supporting the VP Sales – Retail Media & Commerce to activate, manage, and optimise Amazon campaigns across global markets. You'll be the operational backbone ensuring flawless campaign execution, from asset collection and trafficking through to reporting and performance insights. Your work will directly contribute to deepening client relationships with Amazon, ensuring campaigns run smoothly and deliver measurable success.
- Key Responsibilities:
- Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination.
- Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment.
- Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams.
- Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements.
- Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion.
Qualifications: 3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media). Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision. Analytical mindset with experience in interpreting and presenting campaign performance data. Excellent communication skills with a client-first mindset and a knack for simplifying complexity. Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage.
Application: As we review applications and interview on a continuous basis, please apply as soon as possible. Due to the high volume of applications received, we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding! We conduct background checks on all SeenThis-hires to comply with our customers and protect business-critical information. We look forward to welcoming you to SeenThis!
Customer Success Manager - Retail Media & Commerce in City of London employer: SeenThis
SeenThis is an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and technical expertise thrive. Located in the heart of London, employees benefit from a dynamic environment that encourages personal growth and innovation, while being part of a global team dedicated to reshaping digital content distribution for a sustainable future. With a focus on employee development and a commitment to making a positive impact, SeenThis offers a unique opportunity for those looking to advance their careers in a fast-paced tech scale-up.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Retail Media & Commerce in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SeenThis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SeenThis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Retail Media & Commerce in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SeenThis:Your cover letter is your chance to shine! Tell us why you want to work at SeenThis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SeenThis!
How to prepare for a job interview at SeenThis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
