At a Glance
- Tasks: Support patients on their fertility journeys and manage community engagement.
- Company: Seen Fertility, a mission-driven company transforming fertility care.
- Benefits: Flexible hybrid working, social events, and meaningful impact.
- Other info: Join a supportive team dedicated to personalised fertility experiences.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Experience in patient care, excellent communication, and strong empathy.
The predicted salary is between 30000 - 40000 € per year.
6-month contract with potential to extend.
About Seen Fertility: Seen Fertility is empowering people to own their path in a connected fertility ecosystem. We help people find, fund and navigate fertility care with confidence, across both NHS-funded and private treatment pathways. We collaborate with high-quality fertility clinics and providers, helping connect people to the right care at the right time with better guidance, support and clarity throughout their journey. We support thousands of active patients and work with a growing network of fertility providers across Europe.
The Role: We’re looking for a compassionate and proactive Patient Care Coordinator to support patients throughout their fertility journeys while helping grow our community. You’ll be a key point of contact for patients exploring treatment through Seen Fertility, providing guidance and support across WhatsApp, phone, email and social media. You’ll also help manage our community spaces, run events and gather patient feedback to help improve the experience we provide.
What you’ll do:
- Support patients as they explore fertility treatment options and connect with clinic partners.
- Run structured patient calls tailored to each person's need.
- Communicate with patients across WhatsApp, phone, email and social media.
- Help manage and grow our online community.
- Plan and run online and in-person events.
- Gather patient feedback.
What We’re Looking For:
- 2-5+ years experience working directly with patients in a fertility clinic or reproductive health setting.
- Excellent written and verbal communication skills.
- Strong empathy and emotional intelligence.
- Highly organised, with experience coordinating events or community initiatives.
- Understanding of the fertility patient journey.
- Experience contributing to or managing online communities.
- A proactive self-starter who enjoys taking ownership.
You’ll join a mission-driven team working to make fertility care more transparent, personalised and human.
Flexible hybrid working. Social team events. Meaningful work with real impact.
How to apply: Please send your CV and a short note on why you’d like to join Seen Fertility to careers@seenfertility.com.
Patient Care Coordinator employer: Seen
Seen Fertility is an exceptional employer that prioritises compassionate care and personal growth within a supportive team environment. With flexible hybrid working options, regular social events, and a mission-driven culture, employees have the opportunity to make a meaningful impact in the lives of patients navigating their fertility journeys. Join us to be part of a dynamic community that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Get to know the company! Before your interview, dive into Seen Fertility's mission and values. Understanding what drives us will help you connect with the team and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Patient Care Coordinator role, especially your empathy and communication skills.
✨Tip Number 3
Show off your community spirit! Be ready to share examples of how you've managed or contributed to online communities or events. We love seeing candidates who can demonstrate their proactive nature and ability to engage with others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great fit for Seen Fertility.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about supporting patients on their fertility journeys and how you can contribute to our mission at Seen Fertility.
Tailor Your CV:Make sure your CV highlights relevant experience in patient care or community management. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills that match the job description!
Craft a Personal Note:Along with your CV, include a short note explaining why you want to join us. This is your chance to connect with us on a personal level, so share your story and what makes you a great fit for the Patient Care Coordinator role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to be part of our team!
How to prepare for a job interview at Seen
✨Know the Company Inside Out
Before your interview, take some time to research Seen Fertility. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Patient Care Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards patients. This will highlight your emotional intelligence and ability to connect with people.
✨Be Ready to Discuss Communication Skills
Since you'll be communicating with patients across various platforms, think of specific instances where your communication skills made a difference. Whether it’s through WhatsApp, email, or phone calls, be ready to share how you tailored your approach to meet individual needs.
✨Prepare for Community Management Questions
Given the role involves managing and growing online communities, come prepared with ideas on how you would engage and support patients in these spaces. Think about past experiences where you’ve successfully coordinated events or initiatives that fostered community spirit.
