At a Glance
- Tasks: Support patients on their fertility journeys and manage community spaces.
- Company: Seen Fertility, a mission-driven company transforming fertility care.
- Benefits: Flexible hybrid working, social events, and meaningful work.
- Other info: Join a supportive team dedicated to personalised fertility care.
- Why this job: Make a real impact in people's lives while growing your skills.
- Qualifications: Experience in patient care, excellent communication, and strong empathy.
The predicted salary is between 30000 - 40000 € per year.
6-month contract with potential to extend.
About Seen Fertility: Seen Fertility is empowering people to own their path in a connected fertility ecosystem. We help people find, fund and navigate fertility care with confidence, across both NHS-funded and private treatment pathways. We collaborate with high-quality fertility clinics and providers, helping connect people to the right care at the right time with better guidance, support and clarity throughout their journey. We support thousands of active patients and work with a growing network of fertility providers across Europe.
The Role: We’re looking for a compassionate and proactive Patient Care Coordinator to support patients throughout their fertility journeys while helping grow our community. You’ll be a key point of contact for patients exploring treatment through Seen Fertility, providing guidance and support across WhatsApp, phone, email and social media. You’ll also help manage our community spaces, run events and gather patient feedback to help improve the experience we provide.
What you’ll do:
- Support patients as they explore fertility treatment options and connect with clinic partners
- Run structured patient calls tailored to each person's need
- Communicate with patients across WhatsApp, phone, email and social media
- Help manage and grow our online community
- Plan and run online and in-person events
- Gather patient feedback
What We’re Looking For:
- 2-5+ years experience working directly with patients in a fertility clinic or reproductive health setting
- Excellent written and verbal communication skills
- Strong empathy and emotional intelligence
- Highly organised, with experience coordinating events or community initiatives
- Understanding of the fertility patient journey
- Experience contributing to or managing online communities
- A proactive self-starter who enjoys taking ownership
You’ll join a mission-driven team working to make fertility care more transparent, personalised and human.
Flexible hybrid working. Social team events. Meaningful work with real impact.
How to apply: Please send your CV and a short note on why you’d like to join Seen Fertility.
Patient Care Coordinator in London employer: Seen
Seen Fertility is an exceptional employer that prioritises compassion and community in the fertility care sector. With a flexible hybrid working model, employees enjoy a supportive work culture that fosters personal growth and meaningful contributions to patients' lives. The opportunity to engage directly with individuals on their fertility journeys, alongside a dedicated team, makes this role not only rewarding but also impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the fertility field, attend relevant events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Patient Care Coordinator role.
✨Tip Number 2
Be ready for those interviews! Research Seen Fertility and understand their mission. Prepare to discuss how your experience aligns with their values and the role. We want to see your passion for supporting patients through their fertility journeys.
✨Tip Number 3
Show off your communication skills! Whether it’s through WhatsApp, email, or social media, practice how you’d engage with patients. We’re looking for someone who can connect with empathy and clarity, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission-driven team at Seen Fertility.
We think you need these skills to ace Patient Care Coordinator in London
Some tips for your application 🫡
Show Your Passion:When you write your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Seen Fertility and how you can contribute to our mission of empowering patients on their fertility journeys.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in patient care or community management. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills that match the job description!
Be Clear and Concise:In your short note, get straight to the point! We appreciate clarity, so keep it brief while still covering why you’re a great fit for the Patient Care Coordinator role. Remember, we’re looking for strong communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Seen
✨Know the Company Inside Out
Before your interview, take some time to research Seen Fertility. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Patient Care Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards patients. This will highlight your emotional intelligence and ability to connect with individuals during their fertility journeys.
✨Be Ready to Discuss Communication Skills
Since you'll be communicating with patients across various platforms, be prepared to discuss your communication style. Think of specific instances where you successfully managed patient interactions via phone, email, or social media, and how you tailored your approach to meet their needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responding to hypothetical scenarios related to patient care, as this will demonstrate your proactive nature and readiness to take ownership of challenges.
