Social Media & Community Manager

SEEN Group Vision: Be the agency the Beauty world wants to work with.

SEEN Group Mission: Originating ideas so inspiring they elevate perceptions of Beauty.

SEEN Group Values:

• Creativity
• Inclusivity
• Positivity

Role Overview

The Social Media & Community Manager plays a pivotal role in cultivating meaningful connections within CXS’ vibrant community of thousands of beauty creators, inspiring engagement, collaboration, and brand advocacy in the UK & IRE. An expert in social media and community management, this role engages daily with CXS’ members to spark meaningful conversations and ensure every touchpoint of CXS’ social presence inspires, educates, and entertains, with authority and passion for beauty.

The Social Media & Community Manager is a social-first thinker and natural relationship builder, with deep knowledge of the social media landscape and the confidence to both create and appear in social-first content – as well as creating and hosting offline community building moments. Passionate about beauty and social media, the role contributes fresh thinking and ability to innovate new ideas – staying up-to-date with the latest beauty, creator and content trends – ensuring CXS’ community management practices stay ahead of the fast moving worlds of social media, and beauty culture online. They are also responsible for creating and delivering the social strategy, driving growth across CXS’ social media channels through their leadership, the wider team and community itself.

At CXS, we’re redefining what it means to be part of the beauty creator economy. You’ll join a forward-thinking team that celebrates creativity, community, and the ever-evolving world of digital influence – while making a tangible impact in shaping the future of beauty online.

Core Responsibilities

• Lead and nurture CXS’ community of beauty creators, fostering genuine relationships and creating opportunities for connection, collaboration and advocacy.
• Act as the voice of CXS within the community – engaging daily to spark meaningful conversations and celebrate creators.
• Plan and host both online and offline community experiences – from workshops to creator events and beyond that strengthen the sense of excitement and connection around CXS.
• Own end-to-end social strategy across all CXS channels, ensuring the brand’s voice is distinctive, consistent and culturally relevant.
• Develop and execute strategies to grow followers, engagement and community participation – leveraging both organic and community driven content.
• Analyse social insights and performance data to continuously evolve content formats, channel mix and posting cadence.
• Collaborate with creators, the in-house team and partners to deliver standout, social-first creative content.
• Confidently appear in and create content, embodying CXS’ tone of voice and visual style.
• Stay ahead of emerging trends in social media, beauty and creator culture – bringing fresh ideas that push boundaries and elevate community engagement.
• Manage and mentor the Senior Social Media & Community Executive, guiding them to deliver excellence across content, engagement and strategy.
• Represent the voice of CXS internally – sharing insights and opportunities that inform brand direction and creator strategy.
• Champion a data-driven mindset, defining success metrics and optimising performance through analytics, testing and iteration.
• Proactively identify new tools, formats and trends that elevate community experience and content impact.
• Be passionate about all things beauty and social media, bringing your creative flare to life across the brand’s social channels.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Public Relations and Marketing

Industries

Public Relations and Communications Services